Program Lead, Workforce Management
The Workforce Management Program Lead supports the management, optimization, and implementation of workforce management program tools in support of achieving organizational goals. You are responsible to implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization. You will report into the Associate Director, Workforce Management.
This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
The base pay for this role is: $67,813 - $89,004 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
- With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
- Coordinate projects and processes to help ensure key milestones and service levels are met
- Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes
- Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
- Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures.
- Provide recommendations that ensure financial discipline and quality
- Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- 1+ years of professional experience in Workforce Management
- Extensive experience managing NICE IEX or InContact systems
- 1+ years of experience using data and metrics to drive improvements
- 1+ years of experience in process improvement and workflow design
- 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
- Proficiency in Excel or Sheets
Bonus points:
- ACA marketplace, provider network, claims, healthcare quality, or provider data experience
- Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
- Experience with project coordination or management in a matrixed organization
- Contact center leadership experience
- Experience using SQL
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
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