Benefit Programs Supervisor - Intake

Benefit Programs Supervisor

The City of Richmond Department of Social Services' Economic Support & Independence Division is seeking a customer-focused and performance-oriented professional to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government.

Duties include but are not limited to:

• Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc.
• Providing training and ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis
• Reviewing and analyzing case activity for policy compliance and payment accuracy
• Oversight of case-processing, case management, and service delivery by employees
• Coaching and mentoring employees and documenting performance
• Participating in the hiring process for staff
• Researching case histories and authorizing actions and maintaining statistical data
• Acting as liaison to external and internal organizations and the general public
• Compiling and analyzing management reports on workload distribution and performance standards
• Ensuring quality customer service
• Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event.
• Other related duties as assigned. City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies.

Qualifications, Special Certifications and Licenses:

Knowledge, Skills, and Abilities:

Considerable knowledge in Social and Human Services programs such as SNAP, TANF, Medicaid, and General Relief programs; Supervisory and management practices; and Social Services or Human Services policies and practices. Demonstrated skills in leadership and supervisory skills including coaching, training, and staff development; Business, technical, and report writing; and program planning and evaluation.

Demonstrated ability to work with diverse populations, including hard to serve and low income communities to generate trust and cooperation of community residents and others; Interpret and apply relevant policies; Problem-solve and resolve conflicts and think critically.

Minimum Training and Experience:

• Bachelor's degree in human services, social work, or a related field
• Six (6) or more years of relevant work experience in various federal, state and local public assistance and benefit programs or services programs
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Preferred Training and Experience:

• Bachelor's or higher degree in Human, Social Services or any relevant field
• Seven (7) or more years experience in Benefits Programs services
• Previous supervisory/ leadership and staff development experience
• Extensive knowledge of state, federal and local benefits programs
• Exceptional analytical, communication and customer service skills
• Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment
• Experience in Long Term Care and/or Aged, Blind and Disabled (ABD) programs

Licensing, Certifications and/or Other Special Requirements:

• None required

Equal Employment Opportunity Statement:

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [email protected].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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