Job Title
Job Description Required Education: Associate's degree Preferred Education: Bachelor's degree
Requirements:
- One year of administrative support, analyst, customer service, or related experience required
- Strong proficiency in Microsoft Excel, Word, PowerPoint, Outlook, SharePoint, and Teams.
- Exceptional attention to detail and accuracy
- Good written and verbal communication skills
- Ability to organize work, prioritize tasks, and meet deadlines
- Ability to follow instructions, learn new processes, and ask questions when needed
- Ability to handle confidential or sensitive information professionally
- Dependable attendance and consistent follow-through on assigned work
Preferred Skills:
- Experience preparing documents, letters, memos, bulletins, reports, or form
- Intermediate to advanced Microsoft Excel skills, including pivot tables, XLOOKUP, formulas, data analysis, reporting, data validation, and maintenance of operational trackers and reporting tools
- Comfortable working with recurring deadlines and multiple administrative priorities in a fast-paced environment
- Experience using Business Objects or similar reporting tools to create, maintain, and distribute reports
Ideal Candidate:
- The ideal candidate is someone who thrives in a support and operational role, enjoys solving problems, and takes ownership of recurring responsibilities
- This individual is highly organized, dependable, and committed to providing excellent service to both dealerships and internal business partners
- Success in this role comes from maintaining accurate records, communicating professionally, supporting reporting needs, and helping ensure the efficient operation of the CPO program
Overview (Program Coordinator):
The ideal candidate is highly organized, comfortable managing recurring responsibilities, proficient with Microsoft Office applications, and capable of balancing multiple priorities while delivering excellent customer service and accurate work.
Responsibilities:
- Respond to dealer phone and email inquiries regarding CPO program processes, certification issues, system exceptions, and eligibility requirements
- Assist with dealer enrolment activities, program applications, and general program administration
- Maintain and update departmental records, spreadsheets, databases, trackers, and supporting documentation
- Utilize Client's internal systems, including CICS, to research Certified VIN status, track RDR activity, and support dealer inquiries
- Run routine/ad-hoc data queries and reports using Business Objects and other reporting tools
- Support month-end reporting, performance tracking, and data validation activities
- Track deadlines, approvals, requests, and follow-up items to ensure timely completion.
- Coordinate meetings, prepare meeting materials, and support internal department operations
- Assist in the development, distribution, and maintenance of CPO program bulletins, dealer communications, and related reference materials
- Participate in special projects and other administrative or analytical assignments as needed
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
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