Project Manager (Process Re-engineering) - Organization & Productivity Management
Together, we can achieve more
The Bank of East Asia, Limited ("BEA") is Hong Kong’s largest independent local bank with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres throughout the city.
Overseas, BEA has established a presence in Southeast Asia, the United Kingdom, and the United States. Worldwide, including Hong Kong and the rest of Greater China, BEA operates about 120 outlets and employs around 8,000 people. We invite you to become part of our team and to pursue a bright and exciting future.
Responsibilities
- Optimize the processes under review to realise and achieve efficiency gain and/or cost savings and report the same to the relevant parties as appropriate
- Optimize the bank’s resources to enhance productivity and scalability for continuous growth and adopt technologies together with mindset change to uplift end-to-end processes to improve customer experience
- Drive measurable improvements by deploying Process Improvement / Lean principles to assigned problems
- Establish and use quality metrics to drive change and deliver measured improvements
- Conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
- Manage projects and establish internal controls to ensure the quality, timeliness and cost efficiency of project deliverables
- Communicate progress, facilitate improvement decisions; drive implementation of recommendations with project stakeholders
- Define project scope, resources requirements and assign responsibilities for project team members
- Provide daily supervision and direction to junior team members
- Assist the Section Head and / or Senior Process Re-engineering Manager to provide training and coaching to junior team members
- Cultivate continuous improvement mindset in the project teams
Requirements
- University graduate and/or holder of professional qualification of banking; TQM; major in business management, organizational development, re-engineering and productivity, and/or relevant disciplines; HKIB qualification is advantageous
- Minimum of 5 years' relevant experience in process re-engineering, program management, stakeholder engagement, etc., with at least 3 years in banking industry
- Knowledge in Six Sigma and Lean Concept, Six Sigma Green Belt certification or Lean Certification preferred
- Proven success in managing projects of productivity and service quality improvement
- Ability to work independently with a willingness to collaborate with various internal stakeholders
- Detail-oriented, with effective listening and communication skills
- Strong written and oral communication skills in both English and Chinese
- Comfortable presenting information to large groups of people, facilitating meetings, and leading group discussions
- Ability to analyze large sets of data and communicate findings to others
- Proficient in Microsoft Office Suite (PowerPoint, Visio, Word, Excel, and Project)
Please apply online by clicking the "Apply Now" button.
Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Data Policy, which is available upon request. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.
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