Project and Program Management - Program Manager Non Tech 5

Apex Systems (Redmond WA, USA) Follow 3 days ago

Program Manager (Non-Tech) 5 Marketing Communications Operations

The Program Manager (Non-Tech) 5 will lead the operational backbone of Microsoft Marketing's global employee and executive communications. This is not a traditional PM role it is a communications operations and systems role focused on building scalable processes, owning communications platforms, and ensuring high-quality, consistent delivery of messaging across the organization.

You will design and run the systems, workflows, and automation that power how communications are created, approved, published, measured, and improved. This role operates with high independence and partners closely with Communications leads to translate strategy into repeatable, high-quality execution.

The team enables scalable, structured, and efficient communications for Microsoft Marketing by building the systems, processes, and channels that support global employee and executive communications.

Key Responsibilities

Communications Systems & Channel Ownership

Own end-to-end operations of internal communications platforms, including:

SharePoint / intranet (primary destination and source of truth)
Email and newsletter distribution systems
Viva Engage for amplification and engagement
Survey and measurement tools

Responsibilities include:

Ensuring channels work together cohesively (email ? SharePoint ? Viva Engage)
Defining publishing standards, content structure, and channel governance
Maintaining a consistent, usable, business-aligned channel experience

Scaled Content Operations & Publishing

Own the publishing pipeline across all communications channels
Establish standards for formatting, QA, and channel usage
Build repeatable workflows for content intake, production, approvals, and publishing
Ensure "last mile excellence" across all published materials
Partner with Communications leads to tailor content by audience and channel
Ensure content is distributed and connected across channels

Workflow Automation & Systems Architecture

Design and implement scalable workflows using Power Automate and Microsoft 365 tools
Identify manual or high-friction processes and convert them into automated systems
Build automation for:

Content intake, approvals, and publishing
Distribution and targeting
Performance tracking and reporting

Document workflows for reuse across the team

AI Enablement Across Communications

Define and implement practical AI applications (e.g., Copilot) across communications workflows
Integrate AI into:

Recurring content production (drafting, summarization, formatting)
Reporting and insights
Knowledge capture and reuse

Test, validate, and scale AI-assisted workflows
Drive adoption of AI-enabled practices across the team

Measurement, Reporting & Insights

Own measurement strategy for communications channels and programs
Standardize reporting frameworks across email, intranet, events, and surveys
Deliver recurring reporting with actionable insights
Identify trends and opportunities to improve engagement and effectiveness

Communications Rhythm of Business

Own the communications calendar and publishing cadence
Track dependencies, timelines, approvals, and delivery
Provide visibility into status, risks, and blockers
Ensure alignment across stakeholders and workstreams

Process Design & Continuous Improvement

Evaluate current workflows and identify opportunities for simplification and scale
Redesign processes to reduce manual effort and inefficiency
Establish clear operating models for communications delivery
Continuously refine systems based on feedback and performance data

Communications Translation & Consistency

Translate communications strategies into structured execution plans
Ensure consistency across channels and audiences
Identify overlaps, gaps, or inefficiencies in communications delivery

Budget Tracking Systems & Process Design

Define and implement a centralized approach for tracking communications and event budgets
Create standard tools, templates, and processes
Ensure consistent data capture and reporting
Partner with Event Management to drive adoption

Deliverables

Communications platform management and content publishing
Documented workflows and automation solutions
Communications calendar and publishing cadence
Measurement reports and insights
Standardized processes and documentation
AI-assisted workflow implementations

Required Skills & Experience

7+ years in communications operations, marketing operations, or program management
Experience designing and implementing operational systems at scale
5+ years working with communications platforms (SharePoint, email systems, content publishing)
3+ years building workflow automation (Power Automate or similar)
Strong systems thinking and process design capability
Experience applying AI tools to improve workflows
Ability to operate across complex stakeholder environments
Prior Microsoft experience strongly preferred, but not required if enterprise comms systems experience is comparable

Disqualifier: Candidates without enterprise communications systems experience are not eligible.

Ideal Candidate Background

Internal communications operations
Marketing/content operations
Intranet or digital workplace ownership
Experience with AI and automation in communications workflows
Strong executive communications exposure

Unique Selling Points

Opportunity to build and scale the operating model for Marketing communications at an enterprise level
High visibility and autonomy
Blend of systems design, AI enablement, and day-to-day impact on leadership communications
Ability to shape how communications are delivered across Microsoft Marketing

Performance Measurement