Skill: Python + API
Experience: 5 - 12 years
Location: Hyderabad , Gurgaon
NP: Immediate
Job Description:
Role Overview
We are seeking a Spark Assist API Technical Support Platform Enablement Engineer to support and scale our enterprise Gen AI platform
Spark Assist API provides secure governed multitenant access to Gen AI capabilities including
Chat Completion APIs
Embedding APIs
Streaming APIs
Tool Function Calling
Spark Calling
RAG
Model governance
This role combines technical troubleshooting developer consultation platform enablement and feature awareness to ensure reliable secure and cost efficient adoption of Spark Assist APIs across engineering teams
This is not a basic support role it is a platform facing engineering position requiring strong API fundamentals and working knowledge of LLM systems
Key Responsibilities
1 API Technical Support L2 L3
Troubleshoot Spark Assist API integration issues
Authentication authorization errors
Token limit exceed rate limiting 429
Model invocation failures
Streaming structured output issues
Timeout performance bottlenecks
Analyse logs and metrics to determine root cause of failures
Support production incidents in coordination
Validate API request response payload
2 Model Usage Configuration Support
Guide teams in selecting appropriate model configurations based on
Cost
Latency
Context window
Accuracy needs
Support configuration of
Temperature top max tokens
Retry fallback policies
Rate limits quotas
Division based routing enforcement
Provide best practices for
Prompt structure
Context management
Conversation memory handling
Token optimization
3 Developer Consultation Enablement
Conduct onboarding sessions for new API consumers
Provide
Integration guides
Postman collections
Sample code Python Nodejs Java Net
Support teams implementing
RAG workflows
Embedding pipelines
Tool function calling integrations
Review integration architecture for scalability security alignment
Act as a technical liaison between Product Platform Engineering and consuming teams
4 Knowledge Sharing Feature Awareness
Maintain up to date API documentation
Publish release notes feature updates
Conduct internal demo sessions and best practice workshops
Gather feedback and contribute to API usability improvements
Required Skills
Experience Core Technical Skills
Strong understanding of
REST APIs
HTTP methods status codes
JSON payload structures
API versioning
Python
Hands on experience with
OAuth2 OIDC
JWT tokens
API key based authentication
Experience debugging APIs using
Postman
curl
Swagger Open API
Gen AI LLM Knowledge
Understanding of
Tokenization context windows
Temperature top max tokens
Prompt engineering basics
Exposure to
Chat completion APIs
Embedding APIs
Streaming responses
Tool function calling
Basic knowledge of RAG and vector search concepts
Programming
Working knowledge of
Python Fast API preferred
Basic understanding of backend services
Ability to read and interpret API source code for troubleshooting
Soft Skills
Strong analytical problem solving mindset
Clear technical communication skills
Ability to explain complex Gen AI concepts to diverse audiences
Documentation first approach
Collaborative and cross functional mindset
Qualifications
Bachelors degree in Computer Science Engineering or equivalent
3- 5 years of experience in
API support backend engineering
Platform engineering
Developer enablement roles
Gen AI integration environments preferred