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Apply Python Application Support!
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 5 years of experience in Application Support or Production Support for Python-based applications.
- Strong knowledge of Python, SQL, Linux/Unix, REST APIs, and scripting.
- Experience supporting applications hosted in cloud environments (AWS, Azure, or GCP is a plus).
- Hands-on experience with ITSM platforms, preferably ServiceNow.
- Solid understanding of Incident Management, Problem Management, and ITIL best practices.
- Experience using application monitoring, logging, and observability tools (Splunk, Dynatrace, AppDynamics, Grafana, ELK, or similar).
- Ability to analyze application logs, identify root causes, and troubleshoot production issues efficiently.
- Experience participating in continuous improvement initiatives and operational process optimization.
- Strong analytical, customer service, communication, and stakeholder management skills.
- Ability to prioritize multiple tasks and work effectively in fast-paced, production-critical environments.
- Experience in the insurance or financial services industry is a plus.
- Advanced English with excellent verbal and written communication skills.
Essential Duties and Responsibilities:
- Provide technical support for Python-based applications in production environments, ensuring high availability, stability, and performance.
- Investigate, troubleshoot, and resolve application incidents and production issues while meeting established SLAs.
- Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to reduce recurring incidents.
- Monitor application health and performance using monitoring and logging tools.
- Collaborate with Development, DevOps, Infrastructure, Database, and Cloud teams to resolve complex technical issues.
- Support application deployments, maintenance activities, and production releases to ensure service continuity.
- Document support procedures, known issues, and technical solutions to maintain an accurate knowledge base.
- Track and report incidents, problems, trends, and operational metrics using ITSM tools such as ServiceNow.
- Participate in Problem Management and Continuous Improvement initiatives to enhance application reliability and operational efficiency.
- Communicate effectively with business users, stakeholders, and technical teams, providing timely updates on incident status and resolutions
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