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At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.Apply Python Application Support!
RequirementsBachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Minimum 5 years of experience in Application Support or Production Support for Python-based applications.Strong knowledge of Python, SQL, Linux/Unix, REST APIs, and scripting.Experience supporting applications hosted in cloud environments (AWS, Azure, or GCP is a plus).
Hands-on experience with ITSM platforms, preferably ServiceNow.Solid understanding of Incident Management, Problem Management, and ITIL best practices.Experience using application monitoring, logging, and observability tools (Splunk, Dynatrace, AppDynamics, Grafana, ELK, or similar).
Ability to analyze application logs, identify root causes, and troubleshoot production issues efficiently.Experience participating in continuous improvement initiatives and operational process optimization.Strong analytical, customer service, communication, and stakeholder management skills.Ability to prioritize multiple tasks and work effectively in fast-paced, production-critical environments.Experience in the insurance or financial services industry is a plus.Advanced English with excellent verbal and written communication skills.Intermediate English proficiency.Essential Duties and Responsibilities:Provide technical support for Python-based applications in production environments, ensuring high availability, stability, and performance.Investigate, troubleshoot, and resolve application incidents and production issues while meeting established SLAs.Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to reduce recurring incidents.Monitor application health and performance using monitoring and logging tools.Collaborate with Development, DevOps, Infrastructure, Database, and Cloud teams to resolve complex technical issues.Support application deployments, maintenance activities, and production releases to ensure service continuity.Document support procedures, known issues, and technical solutions to maintain an accurate knowledge base.Track and report incidents, problems, trends, and operational metrics using ITSM tools such as ServiceNow.Participate in Problem Management and Continuous Improvement initiatives to enhance application reliability and operational efficiency.Communicate effectively with business users, stakeholders, and technical teams, providing timely updates on incident status and resolutionsWhat's in for you?
Fully RemoteCompany EquipmentPersonnel DaysMulticultural experiencePath CareerMentoring/Learning Platforms
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