Role
Sr. Software Engineer - Contact Centre Innovation GenAI. This role offers an exciting opportunity to shape the future of Customers Contact Center technology and drive innovation on a global scale.
Qualifications
- Bachelor’s degree in computer science or a relevant field
- 10 years of experience building large-scale, multi-tier distributed software system
- Hands on experience in cloud technologies, particularly AWS service
- Hands-on expertise with Python, Lambda functions, APIs, LLM Models, Jav
- Experience with DevOps culture, tools, and best practices (e.g. Bitbucket, Ansible, Jenkins, CDD)
- Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders
- Ability to work and collaborate with cross-functional teams across multiple locations
- Strong problem‑solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits
- Demonstrates agility in learning and implementing cutting‑edge technologies across diverse tech stacks
- Occasional work outside of normal business hours as part of a global team; occasional weekend work in support of project delivery and implementation
Responsibilities
- The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting‑edge solutions that enhance our clients’ experience and operational efficiency.
- We are looking for an experienced and high‑performing Full‑Stack Software Engineer with at least 10 years of software development experience.
- This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US. The ideal candidate has a passion for cutting‑edge technologies and a proven track record of building large‑scale, complex software systems.
- Participate in the design, development, and rollout of foundational cloud capabilities.
- Collaborate with cross‑functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.
- Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integration.
- Contribute and adopt global software engineering reusable best practice processes.
- Additional Comments: Candidates with eligibility for Reliability Status Clearance will be preferred.
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