Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
Role Overview
Own the quality and reliability of a real‑time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants.
Key Responsibilities
- Drive end‑to‑end quality strategy for a high throughput, event‑driven routing service, ensuring reliability and accuracy across global deployments
- Design and implement automated testing solutions across REST APIs, event‑streaming pipelines, in‑memory data stores, and cloud persistence layers
- Contribute production‑level Java code to improve system functionality, testability, and overall performance
- Build and maintain comprehensive system and integration tests that validate full conversation‑routing flows across multiple regions
- Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi‑tenant environments
- Influence design decisions by identifying risks early and advocating for scalable, testable architecture
- Collaborate with cross‑functional teams to standardize testing practices, improve tooling, and drive quality consistency
- Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams
Required Qualifications
- 2+ years of professional experience in software development with a strong emphasis on quality engineering
- Proficiency in Java and a solid understanding of object‑oriented design principles
- Experience testing REST APIs through both functional and automated approaches
- Familiarity with CI and CD pipelines such as Jenkins or similar tools
- Working knowledge of event‑driven systems and messaging platforms such as Kafka
- Experience using testing frameworks such as TestNG or JUnit
- Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2
- Proficiency with version control systems such as Git
Preferred Qualifications
- Experience working with in‑memory data stores such as Redis
- Familiarity with Python for automation, scripting, or tooling
- Experience validating microservices within multi‑tenant and multi‑region cloud environments
- Exposure to observability tools such as Sumo Logic or New Relic
- Experience with build tools such as Maven or Gradle
Benefits That Support You
- Comprehensive extended group health coverage
- Generous paid time off, including vacation and personal leave
- Retirement savings program with employer RRSP matching up to a prescribed maximum amount
- Family‑friendly benefits, including parental leave top‑up and adoption assistance
- Growth and development opportunities through access to learning resources and internal mobility programs
Compensation
This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities.
92,700.00 - 121,700.00
Equal Opportunity
Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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