This role is to provide quality engineering, continuous improvement, and documentation support within the organization. This position requires creativity, innovation, mechanical systems design capability, product evaluation, and research. A successful candidate will be competent in the aspects of design and problem-solving utilizing engineering first principles.

ESSENTIAL DUTIES
  • Interpret internal and external customer requirements to meet desired outputs.
  • Communicate technical knowledge, specification, and direction to internal and external customers.
  • Create and analyze data utilizing corporate management system software that include value stream KPIs, performancemetrics, SPC data, failure analysis, CAD models and product documentation.
  • Develop quality system documentation, including procedures, work instructions and records.
  • Complete assigned tasks using predefined departmental processes.
  • Hands on technical support for both internal and external customers.
  • Provide supplier quality assurance management, including supplier quality improvement, selection and assessments and corrective action follow-up.
  • Participate on a team to accomplish given tasks or processes.
  • Travel mainly for the purpose of training, customer support, or trade shows. (Less than 10%)
  • Coordinate implementation of inspection and test procedures on the production floor, including training.
  • Monitor compliance to Quality System requirements through internal auditing and corrective action follow-up.
  • Provide support of the resolution on non-conforming material.
  • Develop and implement statistical process-control methods for engineering, production, and warehouse processes.
  • Coordinate resolution of customer product complaints.
  • Support the ISO 9001 based Quality System.
  • Develop and implement cost of quality measurements to focus organization on continual improvement.
  • Coordinate customer complaints/requirements including supporting customer quality initiatives, assist with customer visits to resolve issues and/or support QA requirements.
  • All other duties as assigned to support company goals.

PHYSICAL DEMANDS/WORK ENVIRONMENT
  • Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
  • Ability to work in a stationary position for prolonged periods of time.
  • Capability to lift objects or equipment weighing up to 40 pounds with or without reasonable accommodation.
  • Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
  • Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.

MINIMUM REQUIREMENTS
  • Bachelor’s degree in a mechanical or technical engineering discipline or, the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
  • Competent understanding to apply project management principles, methodologies, and documentation.
  • Competent to organize, train and facilitate problem solving teams using statistical based, process improvement methods.
  • Competent understanding of Geometric Dimensioning and Tolerancing (GD&T).
  • Novice understanding of tolerance as it relates to design intent.
  • Novice understanding of common industrial processes and/or controls.
  • Competent understanding of Failure Mode and Effects Analysis (FMEA) processes.
  • Competent at efficient use of time to effectively plan and execute multiple duties.
  • General understanding of common assembly processes.
  • Competent understanding of schematics.
  • Competent understanding to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flowmeter, voltmeter, etc.)
  • Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, contour/roundness measuring instruments, etc.)
  • Competent ability to provide quality planning input to new product introduction and special project teams.
  • Proficient ability to communicate utilizing corporate office software.
  • Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
  • Competent ability to communicate, in English, with internal and external customers tactfully and professionally.

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