Receptionist

Telephone Switchboard Operator

PRIMARY PURPOSE: To operate multi-position telephone switchboard; and to greet and direct visitors.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Receives all non-DID incoming calls.
• Directs calls to appropriate individuals or department after obtaining adequate information.
• Displays professional courtesy at all times.
• Maintains a customer service attitude.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

• High school diploma or GED required.

Experience

• Six (6) months receptionist and/or switchboard experience or equivalent combination of experience and education preferred.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."