Drive meaningful operational improvement by analyzing processes, executing controlled change, and delivering reporting that elevates client outcomes and reduces process breaks.
As an Reference Data Analyst within Commercial Investment Bank, you document and evaluate business processes, systems, and user needs to identify root causes of process breaks and systemic issues. You partner with stakeholders to implement controlled enhancements to systems, policies, and procedures while producing reporting aligned to Operations functions. You lead reengineering and process improvement initiatives, balancing client satisfaction, performance expectations, and vendor collaboration.
Job Responsibilities :
- Document business processes, systems, and user needs by reviewing, analyzing, and evaluating current-state workflows.
- Implement change related to system, policy, and procedural enhancements required to remediate systemic issues and/or process breaks.
- Establish and create Operations reporting, and analyze results to support decision-making and continuous improvement.
- Provide reengineering solutions that resolve current process breaks and identify areas of opportunity for improvement.
- Adhere to established Change Control policy by supporting procedure creation and ongoing maintenance.
- Manage vendor relationships while operating with a high degree of creativity and latitude and an expectation of high performance and results.
- Lead groups and process improvement initiatives to drive execution and measurable operational outcomes.
Required qualifications, skills, and capabilities :
- 3+ years of work experience with advanced skills in MS Office
- Excellent analytical skills with close attention to detail
- Effective communication, organizational, prioritization, and interpersonal skills
- Ability to consistently meet client requests, ensure client satisfaction, coach and mentor team members through job knowledge, and work a flexible schedule to accommodate business needs
Preferred qualifications, skills, and capabilities :
- Project management experience
- Project support experience
- FINRA licensing (Series 7)
- MORCOM/JPMorgan CONNECT experience
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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