Refund/Return Processor II
The Refund/Return Processor II processes and researches any refund or return checks, including requests from lenders requiring research, to determine root cause. The role exercises strong decision-making skills to complete tasks and make penalty determinations. The role advises of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.
Tax Procurement:
- Procures tax information from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
- Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
Workflow Management:
- Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task
- Accurately prepares production/statistical reports to mortgage lenders and direct supervisors
Customer Service:
- Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner
Quality Control:
- Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Refund/Return Team standards are met
- Accurately prepares production/statistical reports as applicable
This position will perform other duties as assigned based on the needs of the department.
Required Education & Experience:
- High School Diploma or equivalent
- Experience in Microsoft Excel, Microsoft Word, and Microsoft Access
- Knowledge of the LERETA online system, Black Knight (MSP) and/or Fiserv Servicing Systems
- Data entry/computer usage experience
- Customer service experience
- Minimum of 6 months as a Refund/Return Processor I
Salary range: $18.28 - $22.00
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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