Native Teams is a global platform for work payments and employment. Beyond managing payroll, compliance, and taxes, we integrate financial tools to maximise the value of every work payment, worldwide.
We are expanding our global team and looking for a Relationship Manager to bring their wider knowledge and help us get our product and service more widely known and used.
Would you like to take on a new challenge in the field of Operations in a successful, fast-growing global start-up?
Location: Remote
Salary Range: Flexible
Responsibilities:
Client Relationship Management
- Own and manage a client's portfolio based on a real-time setup;
- Serve as the primary point of contact for client needs;
- Build trust-based relationships with the clients;
- Conduct regular check-ins with clients;
Customer Experience & Retention
- Ensure a smooth and positive end-to-end customer journey;
- Proactively identify risks, dissatisfaction, or churn signals and act upon them timely;
- Act as the voice of the customer internally;
Operations Oversight
- Guide clients through all processes that are implemented on our side and understanding the client needs fully;
- Ensure timely and accurate information from our side;
- Conduct NPS and CSAT surveys to identify highly satisfied customers and act based on their feedback;
- Making use of the tools properly and correctly (HubSpot, Asana, Slack or any new tools that we may start using);
- Following internal processes fully in an organize fashion (Asana Forms, HubSpot Playbooks etc.)
- Cross team collaboration with internal teams to ensure the resolution time is aligned with our KPI;
Issue Resolution & Escalation Management
- Handle complex client issues and escalations with urgency and timely (Internally and Externally);
- Coordinate internal team to resolve problems efficiently;
- Communicate clearly and transparently with clients in each situations;
Process Improvement & Feedback Loop
- Identify recurring issues and suggest/report process improvements;
- Collaborate with the other teams/stakeholders to enhance service delivery;
- Document best practices and contribute to knowledge base;
Requirements:
- 2–4 years of experience in Customer Success, Account Management, or Client Relationship Management, ideally in a SaaS, fintech, EoR/payroll, or B2B services environment
- Proven experience managing a client portfolio independently and serving as the primary point of contact
- Strong relationship-building skills with the ability to establish trust with clients at different levels
- Experience handling escalations and complex client issues with urgency, ownership, and clear communication
- Ability to identify churn risks and dissatisfaction signals early and act on them proactively
- Hands-on experience with CRM and project management tools — HubSpot and Asana are a strong advantage; comfortable adopting new tools quickly
- Familiarity with NPS/CSAT methodology and acting on customer feedback
- Strong cross-functional collaboration skills — comfortable coordinating with internal teams to meet resolution KPIs
- Highly organized, process-driven, and disciplined in following internal workflows (forms, playbooks, documentation)
- Excellent written and verbal communication skills in English
- A continuous improvement mindset — able to spot recurring issues, propose solutions, and contribute to the knowledge base
Benefits
- Dynamic and interesting work in an early-stage, funded startup
- Ability to influence the next stages of our growth
- Flexible work environment
- Experience working in the ever-changing world of fintech
Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.
At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and our decisions. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.
As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.
If you're looking for a challenging and rewarding career and the chance to be part of a team that's making a real difference in the world, then we want to hear from you.
Apply now to join the Native Teams family and take the first step toward a brighter future!
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