Sr. Reliability Technical Program Manager, Infrastructure Reliability & Quality

AWS Infrastructure Services

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

This role serves as the primary interface between our supplier partners and internal engineering teams, driving accountability and operational discipline across vendor quality and reliability performance. The Sr. Reliability TPM will partner closely with engineers to establish, track, and continuously improve supplier-facing metricsincluding post-PFHO Annualized Failure Rate (AFR) performance and Root Cause Analysis (RCA) SLA adherence. A key focus of this position is building and scaling automation to enable real-time visibility into supplier quality trends, ensuring that vendors and internal stakeholders maintain rigorous standards throughout the product lifecycle. The successful candidate will own the end-to-end supplier metrics framework, holding both external vendors and internal partners accountable for meeting reliability targets and driving corrective actions when performance gaps arise.

Key job responsibilities:

• Manage and improve performance of vendors for different LLE- Equipment Specific Performance Metric (E.G Annual Failure Rate)
• Root Cause Analysis SLA (e.g., > 60 days)
• Root Cause Analysis Quality
• Corrective Action Implementation (% Complete)
• Reduce engineering LOE by 50% driving automation on above KPIs
• Publish monthly category review- Supplier/reliability metrics to internal customers
• Publish top 2 critical quality/reliability issues for each category to leadership
• Publish corrective actions completion of top 2 issues for each category
• External supplier reviews with external customer (Monthly/Quarterly)
• Track availability impacting issues (CSE/LSE/LLT) and publish root cause and corrective actions

About the team:

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.