RTCC Program Supervisor

RTCC Program Supervisor

Posting Number - req26374

Department - University Police Department

Location - Tucson Campus

Position Highlights - The Real Time Coordination Center (RTCC) Program Supervisor provides strategic leadership, planning, coordination, and implementation support for complex operational initiatives within the Office of Public Safety. This position is responsible for identifying, developing, evaluating, and advancing programs, technologies, partnerships, and process improvements that support departmental priorities and university objectives. The RTCC Program Supervisor collaborates with university leadership, operational stakeholders, and external partners to evaluate organizational needs, implement innovative solutions, and support data-informed decision making. This position may support initiatives associated with the Real Time Coordination Center (RTCC), technology modernization efforts, operational coordination programs, and other strategic initiatives that enhance university operations and public safety services. Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please visit the provided link.

Duties & Responsibilities - Strategic Program Development and Implementation

Lead the development, implementation, and continuous improvement of strategic operational initiatives supporting Office of Public Safety priorities and university objectives.

Identify opportunities to improve organizational effectiveness through process improvement, technology integration, operational modernization, and innovative program development.

Develop long-range plans, project strategies, implementation frameworks, and operational recommendations supporting departmental goals.

Coordinate planning activities involving multiple departments, stakeholders, and subject matter experts.

Support evaluation and implementation of emerging technologies, operational capabilities, and service delivery models.

Research and recommend best practices that improve organizational performance and operational effectiveness.

Program Evaluation, Assessment, and Performance Management

Develop performance measures, assessment methodologies, and evaluation frameworks for operational programs and initiatives.

Analyze organizational performance indicators, operational trends, and program outcomes to identify opportunities for improvement.

Conduct operational assessments and program reviews to support strategic planning and decision-making efforts.

Prepare executive-level reports, presentations, summaries, and recommendations for leadership.

Monitor program effectiveness and recommend adjustments to improve efficiency, service delivery, and organizational outcomes.

Support data-informed decision making through the collection, evaluation, and interpretation of operational information.

Stakeholder Engagement and Partnership Development

Build and maintain collaborative relationships with university leadership, operational stakeholders, academic partners, and external organizations.

Facilitate coordination among multiple departments engaged in shared operational initiatives.

Serve as a liaison between leadership, operational units, and external partners regarding strategic initiatives and program development efforts.

Lead meetings, working groups, planning sessions, and stakeholder engagement activities.

Identify opportunities to expand partnerships and collaborative efforts that support organizational objectives.

Support communication strategies that promote awareness, understanding, and adoption of operational initiatives.

Research, Analysis, and Project Management

Conduct research regarding emerging technologies, industry trends, operational practices, and innovative service delivery models.

Manage special projects, pilot programs, evaluations, and strategic initiatives from concept through implementation.

Coordinate project timelines, deliverables, stakeholder communication, and implementation activities.

Develop project documentation, recommendations, business cases, and operational analyses.

Support grant-related initiatives, funding opportunities, partnership development efforts, and strategic planning activities as assigned.

Assist with initiatives associated with the Real Time Coordination Center, operational technology programs, and university-wide coordination efforts.

Knowledge, Skills & Abilities

Knowledge of program development, strategic planning, organizational assessment, and project management principles.

Ability to analyze complex issues and develop practical, actionable recommendations.

Ability to coordinate multiple projects and priorities simultaneously.

Strong research, analytical, and problem-solving skills.

Ability to develop performance measures and evaluate organizational effectiveness.

Ability to prepare executive-level reports, presentations, and strategic recommendations.

Strong written and verbal communication skills.

Ability to build collaborative relationships with stakeholders at all organizational levels.

Ability to facilitate meetings, working groups, and strategic planning activities.

Ability to work independently while managing complex initiatives with minimal supervision.

Demonstrated professionalism, adaptability, discretion, and sound judgment.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications - Bachelor's degree or equivalent advanced learning attained through professional level experience required. Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience. Successfully pass an in-depth background investigation to include passing a polygraph examination. Occasional work evenings, weekends, or extended hours may be necessary to support project deadlines, operational initiatives, emergency activations, or special events.

Preferred Qualifications - Experience leading complex cross-functional projects or strategic initiatives. Experience working with university administration, public sector organizations, or large complex institutions. Experience evaluating programs, developing performance measures, and supporting executive decision-making. Experience with operational technologies, information systems, data visualization, GIS, dashboards, research methodologies, or organizational assessment programs. Experience building partnerships and coordinating stakeholders across multiple organizational units.

FLSA - Exempt

Full Time/Part Time - Full Time

Number of Hours Worked per Week - 40

Job FTE - 1.0

Work Calendar - Fiscal

Job Category - Protection and Safety

Benefits Eligible - Yes - Full Benefits

Rate of Pay - $75,540 - $98,201

Compensation Type - salary at 1.0 full-time equivalency (FTE)

Grade - 10

Compensation Guidance - The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range represents a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level - PC3

Job Family - Police & Security

Job Function - Protection & Safety

Type of criminal background check required: - Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies - 1

Target Hire Date - 7/13/2026

Contact Information for Candidates - [email protected]

Open Date - 6/29/2026

Open Until Filled - Yes

Documents Needed to Apply - Resume and Cover Letter

Special Instructions to Applicant - Once your application is received, you will receive an email with instructions on how to access and complete the Personal History Questionnaire (PHQ). We strongly encourage you to complete and submit the PHQ as soon as possible.

Notice of Availability of the Annual Security and Fire Safety Report - In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [email protected].