Server
The server position is one of much responsibility. It requires a high degree of conscientiousness and accountability and professionalism. Servers must be reliable and able to handle multiple tasks simultaneously while maintaining confidence and composure. They must be detail oriented and driven to exceed the guest's expectation. The server's challenge is to combine product knowledge, salesmanship, personality and charm so as to result in a complete and joyful dining experience. It is the server's responsibility to make each guest's visit a memorable one. The server will assist the guest in deciding on a meal plan, recommending complementary food and beverages and assuring the meal is served in a timely and professional manner.
Responsibilities
- Clear and clean tables in a prompt and efficient manner.
- Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
- Perform side-work, and any other opening or closing duties as required.
- Ensure that wait staff stations are clean and maintained throughout shift.
- May assist with other duties as assigned.
- Provide information on wine characteristics, evaluate guests needs, make appropriate suggestions and serve wine using proper wine service techniques.
- Have a thorough knowledge of all menus, including wine lists, beer, and back bar products.
- Be able to recommend, compare and contrast items and discuss ingredients, recipes and preparation alternatives.
- Demonstrate excellent salesmanship skills.
- Attain a thorough working knowledge of the P.O.S. register system and accurately communicate all orders to the Kitchen and Bar in a timely manner.
- Responsible for resetting and preparing tables for new guests.
- Run all food to guests, including assisting other servers whenever necessary.
- Maintain effective communication with guests through regular check-backs.
- Identify and solve any problems related to guest dissatisfaction and complaints.
- Check identification of guests to verify age requirements for purchase of alcohol.
- Handle an assigned bank and follow all cash handling procedures.
- Collect payment for drinks served and balance all receipts.
- Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc.
- Keep work area clean and organized.
- Attend mandatory meetings.
- Perform general cleaning tasks to adhere to health and safety standards.
- Complete other duties as assigned by supervisor.
- Responsible for all guest payment transactions including cash, credit card, prom os, dis-comps, gift cards, complimentary dining cards, AIR, and discount calculations.
- Responsible for arriving at work with a complete bank.
Knowledge, Skills, & Abilities
- Strong to excellent communication skills and willingness to work as part of a team.
- Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
- Ability to follow directions and procedures, effective time management and organization skills.
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Physical Requirements / Working Conditions
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
- Ability to work in wet and dry conditions.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including knives, box cutters, and other heavy machinery.
- May require use of ladders.
- Ability to work in a fast paced environment.
- Ability to work under the direction of the Chefs and Managers.
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