ServiceNow Senior Program/Project Manager

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Job Title: ServiceNow Senior Program/Project Manager

Location: 100% Remote.

Duration : 6 month

TOP SKILLS:

• Bachelor's degree in IT, Business, or a related field.
• Professional certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), and ServiceNow certifications are preferred.
• A minimum of 4 6 years of experience in project management, with specific experience managing ServiceNow implementations.
• Strong knowledge of project management principles, methodologies, and tools.
• Experience managing end-to-end IT service management projects, including system migrations and integrations.
• Excellent organizational, communication, and leadership skills, with the ability to handle multiple tasks simultaneously under tight deadlines.
• Familiarity with ITIL processes and a solid understanding of IT infrastructure and operations.
• Strategic Portfolio Management (SPM) expertise.
• Ability to lead SPM workshops, gather requirements, and create user stories.

NICE TO HAVE SKILLS:

• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong presentation development and customer presentation skills.
• Successful teamwork experience and demonstrated leadership abilities.

JOB DESCRIPTION:

Following the rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Senior Program/Project Manager with strong customer relationship skills, ServiceNow expertise, and related experience to join its dynamic solutions team.

Candidates may be based in the USA.

RESPONSIBILITIES:

• This opportunity will suit a motivated Senior Program / Project Manager with a demonstrated record of leading ServiceNow initiatives, successfully building client relationships, and contributing to account growth and health.
• The successful candidate will be responsible for, but not limited to, the following duties:
• Manage the full lifecycle of the ServiceNow implementation project, from initial planning and design to deployment and post-implementation support.
• Develop detailed project plans, including scope, timelines, resource allocation, and budget management.
• Lead and motivate project teams, ensuring effective collaboration and communication across various departments and technical disciplines.
• Implement project management best practices, utilizing both Agile and Waterfall methodologies as appropriate.
• Proactively identify project risks and issues, developing and implementing effective mitigation strategies.
• Ensure that the project meets all quality standards and aligns with the client's business objectives and IT strategy.
• Co-lead Project Managers for financials, budgets, and resources.
• Co-lead governance for multiple projects.

DELIVERABLES:

• Production issue resolution and root cause analysis
• Business requirements gathering and enhancement recommendations
• Configuration documentation and testing support
• User training and knowledge transfer
• Manufacturing process optimization recommendations

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Priyanka Yadav

IT Technical Recruiter

Email:
[email protected]

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Saint Augustine, FL 32092

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