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Socket.dev is hiring: Logistics & Client Services Supervisor in Boston
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Ecologic Entomology is a locally owned and growing pest management company serving various areas in MA.
We are seeking an organized, customer-focused Logistics & Client Services Supervisor to help lead our day-to-day operations, scheduling, routing, customer service, and team support functions.
This hands-on leadership role works closely with our office and field teams to ensure operational efficiency and an exceptional client experience.
This is a hands-on leadership role with the opportunity to help shape processes, support team development, and contribute to the continued growth of our company.
PRIMARY RESPONSIBILITIES
* Coordinate daily scheduling and routing to maximize efficiency, technician productivity, and client satisfaction.
* Serve as a central point of communication between clients, office staff, and the technical team.
* Provide day-to-day supervision, support, and accountability for our Client Service Representative.
* Assist with operational problem-solving and day-to-day schedule adjustments.
* Support onboarding and training initiatives for new team members.
* Coach and support team performance through communication and follow-up.
* Monitor service quality and help resolve client concerns.
* Maintain accurate records and ensure consistent follow-through on operational tasks and projects.
* Collaborate closely with leadership to support company goals and growth.
QUALIFICATIONS
We're looking for someone who is organized, adaptable, and enjoys supporting both clients and team members in a fast‑paced environment.
REQUIREMENTS:
* Supervisory or team leadership experience required.
* Pest control industry experience strongly preferred; candidates with operations, scheduling, dispatch, customer service, property management, HVAC, landscaping, construction, or other service industry leadership experience are encouraged to apply.
* Excellent organizational, communication, and problem‑solving skills.
* Strong customer service and interpersonal skills.
* Advanced computer proficiency, including Microsoft Office, Google Workspace, and the ability to quickly learn new software systems.
* Ability to manage multiple priorities while maintaining exceptional attention to detail.
* Highly motivated with strong follow-through and accountability.
* Valid driver's license required.
* Background check and clean driving record required.
WHY JOIN ECOLOGIC ENTOMOLOGY?
We're a growing, family-owned company that believes taking care of our employees is just as important as taking care of our clients.
We value teamwork, professionalism, and continuous improvement while maintaining a supportive and collaborative work environment.
WE ARE PROUD TO OFFER:
* 100% employer-paid health insurance – NO deductions from your paycheck!
* Competitive salary ($65,000 - $80,000 based on experience & qualifications)
* 401k with company match
* Paid vacation and holidays
* Catered staff training breakfasts
* Professional growth and development opportunities
* Small, family-owned business atmosphere
IF YOU'RE SOMEONE WHO...
* Enjoys solving problems and helping teams succeed,
* Thrives in a fast‑paced environment,
* Takes pride in delivering exceptional customer service,
* Wants to make a meaningful impact in a growing company,
Pay: $65,000.00 - $80,000.00 per year
BENEFITS:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
* Vision insurance
- Work
Location: In person
#J-18808-Ljbffr
or continue with email
Ecologic Entomology is a locally owned and growing pest management company serving various areas in MA.
We are seeking an organized, customer-focused Logistics & Client Services Supervisor to help lead our day-to-day operations, scheduling, routing, customer service, and team support functions.
This hands-on leadership role works closely with our office and field teams to ensure operational efficiency and an exceptional client experience.
This is a hands-on leadership role with the opportunity to help shape processes, support team development, and contribute to the continued growth of our company.
PRIMARY RESPONSIBILITIES
* Coordinate daily scheduling and routing to maximize efficiency, technician productivity, and client satisfaction.
* Serve as a central point of communication between clients, office staff, and the technical team.
* Provide day-to-day supervision, support, and accountability for our Client Service Representative.
* Assist with operational problem-solving and day-to-day schedule adjustments.
* Support onboarding and training initiatives for new team members.
* Coach and support team performance through communication and follow-up.
* Monitor service quality and help resolve client concerns.
* Maintain accurate records and ensure consistent follow-through on operational tasks and projects.
* Collaborate closely with leadership to support company goals and growth.
QUALIFICATIONS
We're looking for someone who is organized, adaptable, and enjoys supporting both clients and team members in a fast‑paced environment.
REQUIREMENTS:
* Supervisory or team leadership experience required.
* Pest control industry experience strongly preferred; candidates with operations, scheduling, dispatch, customer service, property management, HVAC, landscaping, construction, or other service industry leadership experience are encouraged to apply.
* Excellent organizational, communication, and problem‑solving skills.
* Strong customer service and interpersonal skills.
* Advanced computer proficiency, including Microsoft Office, Google Workspace, and the ability to quickly learn new software systems.
* Ability to manage multiple priorities while maintaining exceptional attention to detail.
* Highly motivated with strong follow-through and accountability.
* Valid driver's license required.
* Background check and clean driving record required.
WHY JOIN ECOLOGIC ENTOMOLOGY?
We're a growing, family-owned company that believes taking care of our employees is just as important as taking care of our clients.
We value teamwork, professionalism, and continuous improvement while maintaining a supportive and collaborative work environment.
WE ARE PROUD TO OFFER:
* 100% employer-paid health insurance – NO deductions from your paycheck!
* Competitive salary ($65,000 - $80,000 based on experience & qualifications)
* 401k with company match
* Paid vacation and holidays
* Catered staff training breakfasts
* Professional growth and development opportunities
* Small, family-owned business atmosphere
IF YOU'RE SOMEONE WHO...
* Enjoys solving problems and helping teams succeed,
* Thrives in a fast‑paced environment,
* Takes pride in delivering exceptional customer service,
* Wants to make a meaningful impact in a growing company,
Pay: $65,000.00 - $80,000.00 per year
BENEFITS:
* 401(k)
* 401(k) matching
* Health insurance
* Paid time off
* Vision insurance
- Work
Location: In person
#J-18808-Ljbffr
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