Senior Software Analyst: Office of Innovative Technologies - UTK

The IT Analyst IV will serve as the primary technical lead and support specialist for the ERP Student Information System (SIS) with a specific focus in areas of student records. This role will involve designing, developing, testing, and documenting complex software solutions that operate independently or as part of a larger information system. The ideal candidate will be capable of working both independently and collaboratively within a team environment, demonstrating excellent communication skills to interact with internal and external stakeholders. The position requires strong analytical thinking, problem-solving abilities, and a focus on providing day-to-day technical support for the designated information systems.

• Lead the design, development, and implementation of software programming solutions related to the ERP Student Information System
• Provide primary technical support for student records, addressing and resolving issues efficiently and effectively.
• Provide complex analysis, troubleshooting, and advanced problem-solving skills related to the ERP Student Information System and student records processes
• Ability to lead and manage projects impacting large groups of stakeholders independently and in collaboration with internal cross functional teams and external vendors
• Collaborate with internal departments and external vendors to ensure the seamless operation and integration of systems
• Test and document new software solutions, manipulating data as needed to ensure they meet functional requirements and maintain system integrity.
• Monitor system performance, identify potential improvements, and implement optimizations as necessary.
• Maintain system documentation, including technical specifications, user guides, test plans, and troubleshooting procedures.
• Participate in system upgrades, patches, and new functionality implementations as required.
• Performs emergency maintenance on mission-critical, time-dependent software systems
• Provides project status reports to internal and external management
• Prioritizes work based on user priorities, legal requirements, and availability of University resources
• Performs other related duties as required

Required Qualifications

• Education:
  • Bachelor’s degree in information technology or a related field and five years’ experience
  • Or equivalent combination of education and experience
• Experience:
  • Five years of IT application development and programming experience using Oracle, PL/SQL or SQL languages, oracle packages, procedures, and functions
  • Three years’ experience with enterprise software solutions
  • Three years’ experience as a software analyst
• Knowledge, Skills, and Abilities:
  • Advanced analytical, communication and problem-solving skills
  • Demonstrated ability to translate user-requirements into a deliverable product

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

• Experience:

  • Higher Education or Student Information Systems experience

  • Familiarity with Linux/bash scripting and automated job scheduling tools

  • Familiarity with Oracle ERP systems

• Knowledge, Skills, and Abilities:

  • Demonstrated project management skills

  • Demonstrated skills in both written and verbal communication

  • Demonstrate organizational skills, including project and task management.

Work Location

• Location: Knoxville, TN

• This is an on-campus position in Knoxville, Tennessee with some flexibility for hybrid/remote work.

Compensation and Benefits

• UT market range: MR16

• Anticipated hiring range: $90,000 – 110,000

• Regular Full Time Exempt

• Benefits include: (Find more information on UT Benefits here)

  • Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

  • Education benefits for employees and their dependents at UT System campuses

  • Retirement and deferred compensation plans, including 401(k), 403(b), etc.

  • Comprehensive medical, dental, and vision insurance plans

  • Employee discounts to attractions, services, and goods

Application Instructions

To express interest, please submit an application with the noted below attachments:

• Resume

• Cover Letter