Overview
At Intrum, you will grow by making a difference in a highly international environment with a supportive culture. This role involves modern platforms, intelligent automation, AI-enabled capabilities, and engineering excellence to create secure, scalable, and insight-led digital solutions. The position is a Principal Software Development Engineer responsible for shaping the future of customer-facing digital platforms and technology solutions, guiding technical direction at scale, and building resilient platforms within a regulated environment. The role offers hybrid working with travel to UK offices in Manchester, Reigate or Glasgow as required.
Responsibilities
- Guide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS and Azure, enhancing solutions such as AWS Connect, Genesys Cloud, payments, web portals, communications, and collection services.
- Set technical direction and engineering standards across teams, promoting modern cloud-native and AI-augmented engineering practices.
- Mentor and support Software Development Engineers and Forward Deployed Engineers, fostering a culture of continuous improvement.
- Support DevSecOps excellence through CI/CD pipelines, infrastructure as code, automation frameworks, and database-as-code practices using Redgate Flyway.
- Own critical customer systems, ensuring operational resilience, observability, performance optimisation, and rapid incident response.
- Collaborate with Product, Delivery, Operations, and Commercial teams to shape technical solutions, delivery plans, and strategic outcomes.
- Promote secure-by-design, compliance-by-design, and privacy-by-design approaches, ensuring alignment with UK GDPR and FCA Consumer Duty requirements.
- Adopt intelligent platform capabilities, including AI-enabled workflows, automation, and smart customer engagement solutions.
- Support FCA Consumer Duty principles by focusing on delivering good customer outcomes across services impacting customers.
Qualifications
- Extensive experience in software engineering, with senior technical guidance at Principal Engineer level or equivalent.
- Expert knowledge of .NET, React, SQL, microservices architecture, and cloud platforms, ideally AWS.
- Strong experience with CI/CD pipelines, Infrastructure as Code, DevSecOps practices, and test automation.
- Experience working with customer contact platforms such as AWS Connect or Genesys Cloud.
- Proven ability to design and deliver secure, scalable, and resilient cloud-native solutions within complex enterprise environments.
- Strong understanding of observability, operational support, reliability engineering, and end-to-end ownership practices.
- Knowledge of regulated financial services environments, including UK GDPR and FCA Consumer Duty requirements.
- Excellent communication and stakeholder management skills, with the ability to influence technical direction and collaborate across multiple teams.
What we offer
Intrum provides a challenging and rewarding career with opportunities to grow in a digitally transforming business investing in AI capability and modern engineering excellence. Benefits include a competitive salary, pension, holidays, and additional wellbeing and lifestyle perks as part of a supportive, value-driven culture.
How to apply
If you are interested in this position and believe you have the right experience, please send your English CV via the application process. For questions, you may contact our recruitment team. Intrum is committed to diversity and inclusion and welcomes applicants from all backgrounds. If you require reasonable changes to participate in the application process, contact the Intrum Talent Acquisition team.
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