About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Software Development Engineer in Test
Telephony Engineering Kitchener, Canada
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed.
We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.
This position reports to a Quality Engineering Manager in the USA.
What You’ll Do
- Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
- Maintain performant and reliable CI/CD pipelines.
- Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
- Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
- Develop and execute system performance testing against a variety of systems.
- Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
- Develop and execute a comprehensive test strategy.
- Perform functional, regression, and performance testing using automation tools.
- Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
- Advocate for doing the right thing even if it’s difficult.
Skills You’ll Bring
- 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
- Strong programming experience in any top language, such as Python or Java.
- Experience with AI code generation, subagents, and modern code generation workflows.
- Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
- Highly organized with excellent written and verbal communication skills.
- Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
- Direct experience applying testing methodologies, including regression, integration, and performance testing
- Extensive knowledge of cloud technologies, including the testing of REST services.
- Strong people skills, as you'll work with other teams in different geographies.
- The "Plus" Factor includes: Experience with mobile programming languages Kotlin or Swift. Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.
Ontario Salary Range
$101,000—$119,750 CAD
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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