Description
Looking for a company that inspires passion, courage, and creativity—where you can help shape the future of global commerce? At eBay, you’ll work on technology that impacts how millions of people buy, sell, connect, and share around the world.
We’re a purpose-driven, inclusive community committed to innovation and empowering small businesses globally.
About the Role
Join the Customer Support Technology (CS Platform) team building the systems that power eBay’s global customer service experience.
This is a full-stack engineering role where you will:
Build scalable backend services and APIs
Develop user-facing web applications and agent tools
Contribute to AI-powered platform capabilities, including orchestration layers and automation systems
You will work on workflow systems, automation platforms, and UI experiences that improve agent productivity and customer outcomes.
This is a hands-on IC role:
~60–70% coding/design (frontend + backend)
~30–40% reviews, collaboration, and operational excellence
You’ll own features end-to-end (UI → services → data → actions).
Must-Have Qualifications
BS/MS in Computer Science, Engineering, or equivalent experience
4–8 years of full-stack software development experience
Backend:
Strong proficiency in Java (11+) and Spring Boot
Experience building REST APIs and distributed systems
Familiarity with Kafka or similar messaging systems
Experience with SQL + NoSQL databases
Frontend:
Strong proficiency in JavaScript/TypeScript
Experience with React, Angular, or similar frameworks
Experience building responsive, performant web applications
Understanding of API integration and async UI patterns
General:
Experience with CI/CD, Docker, Kubernetes
Strong testing practices (unit, integration, frontend testing)
Solid debugging and problem-solving skills
Additionally:
General familiarity with AI-assisted development concepts (LLMs, prompts, agent workflows)
Interest in building and evolving AI-powered systems such as orchestration layers, automation agents, and intent-driven workflows
Preferred Qualifications
Experience with customer support or workflow systems
Familiarity with state management (Redux, etc.)
Exposure to observability tools (Prometheus, Grafana, Splunk)
Experience with OAuth2/OIDC and secure application design
Exposure to AI/agent-based systems, including:
prompt engineering
orchestration frameworks
tool/agent integration patterns
What You’ll Do
Design and build end-to-end features (UI + backend services)
Develop scalable APIs and user-facing web applications
Build and enhance agent tools, workflow engines, and automation platforms
Contribute to AI-powered capabilities, including:
agent orchestration
MCP layers and workflows
intent-to-action systems
Write high-quality, well-tested code across the stack
Improve performance, scalability, and reliability
Participate in on-call rotations (follow-the-sun model)
Collaborate with Product, SRE, and cross-functional teams
Review code, write design docs, and improve engineering practices
Reduce tech debt and drive operational improvements
Mentor junior engineers or lead small workstreams
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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