Job Overview
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. Our earliest roots are in U.S. healthcare – perhaps the most complex of all industries. Today we serve clients worldwide in every sector to improve the human experiences at the heart of their business. We serve clients through an unparalleled offering that combines technology, data and expertise to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among customers and employees. Our culture is based on collaboration, ownership, learning, innovation and working together. We empower organizations to deliver the best experiences. Press Ganey’s Brand Experience business unit is seeking a Senior Software Engineer with deep expertise in Java and the Spring Boot ecosystem; Go proficiency is a plus. As part of the BX engineering team, you will design, build and operate scalable back‑end services that power our digital‑presence, reputation‑management and market‑intelligence solutions. Responsibilities
Design and implement brand‑experience features: design and implement software application enhancements and bug fixes based on general requirements. Build microservices and APIs in Java/Spring Boot (with some Go) to support listings management, review collection and publishing, and market‑intelligence analytics. Participate in iteration and release planning: work with product managers, data scientists and UX researchers to plan sprints and releases for BX products; adhere to core design and testing principles. Interpret and refine specifications: understand detailed technical specifications, update design documents as needed and follow standards, processes and procedures. Ensure data consistency: design schemas and models for both relational and non‑relational databases to store brand‑experience data and optimize queries. Monitor reviews and feedback across channels to provide a full picture of brand health. Maintain distributed systems: design and operate distributed systems that ingest data from messaging queues and event streams, ensuring scalability and fault tolerance. Implement messaging patterns using Kafka, RabbitMQ, Azure Service Bus or similar technologies. Document and prepare releases: author supporting documentation and prepare code for inclusion in release/deployment management processes. Peer review, troubleshooting and mentoring: conduct peer technical reviews, troubleshoot identified problems and provide follow‑up support. Mentor other developers and coordinate with other IT and business teams. Support and improve applications: coordinate the issue‑resolution process and provide timely follow‑up. Leverage analytics to help clients boost conversions by benchmarking performance and identifying growth opportunities. Required Qualifications
6+ years of professional software‑development experience with strong proficiency in Java and Spring Boot or similar frameworks. Experience writing REST APIs and asynchronous services and willingness to use Go when appropriate. Strong knowledge of relational (SQL) databases and experience with non‑relational (NoSQL) data stores; ability to model data and tune queries. Hands‑on experience with messaging queues or event‑streaming platforms such as Kafka, RabbitMQ or Azure Service Bus for building decoupled services. Demonstrated experience designing, building and operating distributed systems and microservices; understanding of concurrency, scalability and fault tolerance. Proficiency in object‑oriented programming and data structures. Familiarity with API development and JSON‑based services, test‑driven development and version‑control systems such as Git. Knowledge of agile methodologies and experience working in an agile environment, with excellent communication skills. Bachelor’s degree in computer science, engineering or a related field, or comparable broad‑based work experience. Preferred Qualifications
Go proficiency: experience with Go (Golang) or willingness to learn. Hands‑on experience with Docker or Kubernetes and a working knowledge of CI/CD pipelines. Experience with Terraform, Bicep, Ansible or similar tools for provisioning and managing cloud resources. Familiarity with cloud‑native architectures (Azure or AWS) and microservices. Experience with front‑end frameworks such as Angular or React and modern web technologies. Compensation
Expected base salary ranges from $110,000 to $140,000. Base salary offers are based on skills, training, experience, education and other factors. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. EEO Statement
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or basis of disability or any other federal, state, or local protected class. We also have policies around pay transparency and privacy. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found at Press Ganey's website (policy not included).
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Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. Our earliest roots are in U.S. healthcare – perhaps the most complex of all industries. Today we serve clients worldwide in every sector to improve the human experiences at the heart of their business. We serve clients through an unparalleled offering that combines technology, data and expertise to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among customers and employees. Our culture is based on collaboration, ownership, learning, innovation and working together. We empower organizations to deliver the best experiences. Press Ganey’s Brand Experience business unit is seeking a Senior Software Engineer with deep expertise in Java and the Spring Boot ecosystem; Go proficiency is a plus. As part of the BX engineering team, you will design, build and operate scalable back‑end services that power our digital‑presence, reputation‑management and market‑intelligence solutions. Responsibilities
Design and implement brand‑experience features: design and implement software application enhancements and bug fixes based on general requirements. Build microservices and APIs in Java/Spring Boot (with some Go) to support listings management, review collection and publishing, and market‑intelligence analytics. Participate in iteration and release planning: work with product managers, data scientists and UX researchers to plan sprints and releases for BX products; adhere to core design and testing principles. Interpret and refine specifications: understand detailed technical specifications, update design documents as needed and follow standards, processes and procedures. Ensure data consistency: design schemas and models for both relational and non‑relational databases to store brand‑experience data and optimize queries. Monitor reviews and feedback across channels to provide a full picture of brand health. Maintain distributed systems: design and operate distributed systems that ingest data from messaging queues and event streams, ensuring scalability and fault tolerance. Implement messaging patterns using Kafka, RabbitMQ, Azure Service Bus or similar technologies. Document and prepare releases: author supporting documentation and prepare code for inclusion in release/deployment management processes. Peer review, troubleshooting and mentoring: conduct peer technical reviews, troubleshoot identified problems and provide follow‑up support. Mentor other developers and coordinate with other IT and business teams. Support and improve applications: coordinate the issue‑resolution process and provide timely follow‑up. Leverage analytics to help clients boost conversions by benchmarking performance and identifying growth opportunities. Required Qualifications
6+ years of professional software‑development experience with strong proficiency in Java and Spring Boot or similar frameworks. Experience writing REST APIs and asynchronous services and willingness to use Go when appropriate. Strong knowledge of relational (SQL) databases and experience with non‑relational (NoSQL) data stores; ability to model data and tune queries. Hands‑on experience with messaging queues or event‑streaming platforms such as Kafka, RabbitMQ or Azure Service Bus for building decoupled services. Demonstrated experience designing, building and operating distributed systems and microservices; understanding of concurrency, scalability and fault tolerance. Proficiency in object‑oriented programming and data structures. Familiarity with API development and JSON‑based services, test‑driven development and version‑control systems such as Git. Knowledge of agile methodologies and experience working in an agile environment, with excellent communication skills. Bachelor’s degree in computer science, engineering or a related field, or comparable broad‑based work experience. Preferred Qualifications
Go proficiency: experience with Go (Golang) or willingness to learn. Hands‑on experience with Docker or Kubernetes and a working knowledge of CI/CD pipelines. Experience with Terraform, Bicep, Ansible or similar tools for provisioning and managing cloud resources. Familiarity with cloud‑native architectures (Azure or AWS) and microservices. Experience with front‑end frameworks such as Angular or React and modern web technologies. Compensation
Expected base salary ranges from $110,000 to $140,000. Base salary offers are based on skills, training, experience, education and other factors. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. EEO Statement
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or basis of disability or any other federal, state, or local protected class. We also have policies around pay transparency and privacy. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found at Press Ganey's website (policy not included).
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