Hiring Events is a live production product that receives a high volume of support requests from clients, often related to malfunctioning or misconfigured features.
The team plays a critical role in diagnosing, triaging, and resolving these issues—particularly with in-progress hiring events that are not functioning as expected.
This involves debugging issues across systems, collaborating closely with the Client Support and GTM teams, and maintaining high client satisfaction, measured in part by user ratings.What You'll DoAnalyze and resolve production issues, especially related to ongoing hiring events.Work closely with client-facing teams to address and triage support tickets.Ensure timely resolution of issues to meet established SLAs.Monitor production systems; respond swiftly to alerts or degradation in performance ("going red").
Support architecture changes and system integrations that may impact hiring events.Maintain and update event logic in response to changes in dependencies and systems.RequirementMust Have > 5+ yrReact (Event Management Frontend, Lobby Frontend, IRL Frontend, Jobseeker Frontend)Build and deployment experiencSenior-level engineer capable of ramping up quickly and assuming ownership over multiple projectHigh level of ownership and autonomExperience with at least one of the following: Dagster, Data Lakes, or Amazon AthenNice to HaveProduct Manager experience working with GTM teams and engineers to help with prioritizatioExperience with AI-assisted development tools: Claude, Cursor, WindsurSoft Skills RequireWork independently and autonomouslTake initiative rather than waiting for instructions; own merging and deploying code without "hand holding"Leadership and shepherding – ability to lead, shepherd, and onboard other engineerClear and concise communicatioPrioritization and strategic thinkinUse data to troubleshoot production issue#J- *-Ljbffr
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