Job Req ID: 29639
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking an experienced Senior Software Engineer to join the team. In this role, you will be responsible for providing software-level support, automation, deployment, and technical troubleshooting for strategic customers, including on-site support when required.
You will work closely with cross-functional teams to ensure smooth server and data center deployments, drive root cause analysis for software and system issues, and deliver high-quality technical solutions.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
- Perform system-level software validation, deployment, and testing for strategic customers, including functional, stress, regression, and automation scripting for server environments.
- Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring clear internal coordination and timely communication.
- Support on-site deployment and validation activities at customer data centers, requiring travel to customer sites as needed.
- Lead or participate in failure analysis for critical issues and prepare 8D reports, clearly documenting root causes, corrective actions, and preventive measures.
- Create and maintain comprehensive test plans, deployment procedures, automation scripts, evaluation reports, and customer status dashboards.
- Participate in customer and internal issue review meetings, providing technical updates and recommendations.
- Support global team collaboration to maintain continuous coverage and timely response for high-priority projects across time zones.
- Enforce software and system quality standards while identifying opportunities to improve deployment processes, automation, and support efficiency.
Qualifications:
- Bachelor’s degree in Computer Engineering, Computer Science, Electrical Engineering, Information Systems, or a related field.
- 6+ years of experience in software engineering, systems deployment, automation, or technical support, preferably with data center or server industry experience.
- Proven experience in data center operations, server deployment, and troubleshooting.
- Strong scripting skills (Python, Bash, or PowerShell).
- Solid understanding of networking, server hardware, virtualization, and operating systems (Linux/Windows).
- Ability to work effectively in a fast-paced environment and manage multiple priorities under pressure.
- Willingness to work flexible hours, including occasional weekends or on-call support.
- Ability and willingness to travel for on-site customer support when required.
- Experience with on-site deployment support or customer data center environments is highly desirable.
- Solid understanding of validation methodologies, test planning, and defect tracking processes.
- Excellent communication, documentation, and cross-functional collaboration skills.
- Strong analytical and problem-solving skills with high attention to detail.
Salary Range
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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