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IT|Software Engineering - Group 2 - Lead II - Software Engineering
Servicenow Sacm Analyst
Responsibilities:
- Accountable for the daily operational health of SACM Configuration and Asset processes
- Perform CMDB and/or Asset data analysis, research, troubleshooting, data enrichment or other critical CMDB/Asset governance processes.
- Leads investigation of root cause analysis to continuously improve data accuracy.
- Manage and support the SACM relationship with data owners and consumers.
- Enforce and enhance data governance best practices and standards to ensure consistent and accurate data.
- Identify process improvements and resolve process or data issues, ensuring all CI's/Assets are complete.
- Support the onboarding of new Applications or Business Services into the CMDB
- Support data certification audits and the overall health of the end-to-end certification process
- Engaging with stakeholders to support and enhance interfaces with other applications that leverage or provide CMDB data (e.g., Discovery, Asset/Config Data Sources, Software Asset Management, Architecture, Security tool sets, Service Catalog, Incident, Problem, Change).
- Serve as a SACM data and process steward, supporting training opportunities and process adherence with Data Owners, Data Analysts and other personnel.
- Drives reporting governance on CMDB statistical information and process operation.
- Define and maintain recurring test cases in support of platform health and feature/instance upgrades.
Skills Required:
- Bachelor's degree in a technology or business-related field or 5+ years of experience managing a large CMDB/Asset environment
- Must have a deep understanding of ServiceNow.
- Must possess a deep understanding of ITIL IT Service Management processes (e.g. Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
- 3-5 years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.
- 3-5 years of IT Asset Management and/or Configuration Management experience.
- 3-5 years of experience in working with inventory discovery tools and infrastructure management tools used to provide asset inventory data (e.g. ServiceNow Discovery, OEM managed tools such as Meraki)
- Must have quality documentation and reporting capabilities and experience.
- 3-5 years of experience managing meetings and facilitation skills
- 3-5 years of experience driving SACM process adherence throughout a complex IT organization using data.
- Knowledge of the working practices and infrastructure within Data Centers, Operations Centers and Service Desks.
- The successful candidate will be process and data driven, be able to deliver to deadlines and possess flexibility and a collaborative approach.
- Exhibit successful methodologies to identify problems, track trends and influence behavior.
- Passionate, assertive and exhibits an ownership attitude.
- Confident in his/her abilities and have a very good all-round understanding of IT processes and service management.
- Attention to detail, strong analytical problem-solving abilities and solutions oriented.
- Flexible and able to cope with pressure or time-sensitive situations.
- Excellent communications and relationship management skills including cross-functional IT teams.
Additional Skills: Servicenow,Itil Process,Configuration Management
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