Software Escalation Engineer (Python)

Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud‑native Data Security Platform continuously discovers, classifies, and removes exposures while detecting advanced threats with AI‑powered automation.

Thousands of organizations worldwide trust Varonis to defend their data wherever it lives—across SaaS, IaaS, and hybrid cloud environments. Our customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. Varonis protects data first, not last.

Software Escalation Engineer

We are searching for a highly motivated Escalation Engineer (Tier‑IV) to join our growing team. The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top‑tier support for our product line. This position will investigate customer issues with our products and provide timely resolutions while coordinating with our support and development teams.

Responsibilities

• Provide expert‑level technical support for our products
  • Analyze, diagnose, and debug complex customer issues
  • Create and implement patches, fixes, and diagnostic tools
  • Take ownership of escalations and drive toward resolution
  
  
• Act as a technical focal point in cooperative relationships with other internal groups
  • Coordinate with other engineers from various product components to deliver success
  • Acquire both broad and in‑depth product knowledge
  • Create and improve documentation to train support engineers to resolve support cases
  • Demonstrate strong interpersonal and communication skills
  
  

Requirements

• B.Sc. in computer science or equivalent from a known university.
• Minimum of 3 years of experience in developing enterprise‑level Python applications.
• Experience with AWS, Docker, Kubernetes and microservices – advantages.
• Perform testing on UI and performance.
• Asynchronous programming and experience in developing performance‑critical applications.
• Experience with machine learning – advantages.
• Experience with multi‑threaded applications.
• Fluent English (written and verbal).

Advantageous Skills (not required)

• Provide training and support to internal teams.
• Knowledge of IT – networking / security / storage.
• Previous customer‑facing technical positions.
• Experience with .NET C# applications.
• Building dashboards, build training.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job Function

Information Technology

Industries

Computer and Network Security and Software Development

Location

Sydney, New South Wales, Australia

Referrals increase your chances of interviewing at Varonis by 2x.

Get notified about new Escalation Engineer jobs in Greater Sydney Area.

Check out our Instagram page for culture, @VaronisLife.

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.