- Provide advanced support for KNAPP software products to 2nd Level Support Teams such as LOEs and Service Desk to maintain stable warehouse operations and guide complex incident handling.
- Analyze logs and system behavior to support root-cause analysis, identify recurring issues, and recommend strategic improvements.
- Analyze customer requirements and technical specifications for software changes and enhancements.
- Design, plan and implement software changes, including configurations, customizations and bug fixes.
- Coordinate software implementations effectively with on-site resources, service desk team, customers, and internal support teams.
- Perform and coordinate quality assurance to ensure functionality, performance and system stability.
- Create, coordinate, prepare and execute changes (RfCs) in alignment with established processes and quality standards.
- Maintain accurate documentation, including technical specifications, test results and implementation changes.
- Communicate effectively with customers to clarify requirements, provide updates and ensure satisfaction.
- Collaborate closely with software development, project teams, service desk and service delivery team.
- Train new KNAPP Software Engineers and customers on relevant software functionality, implementation standards, troubleshooting practices and operational best practices.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
- 2+ years of experience working with complex software systems, including system configuration, troubleshooting, incident resolution, and user support.
- Strong technical aptitude with the ability to quickly learn and navigate KNAPP complex system architectures and operational environments.
- Experience with software implementation, system integration and technical support.
- Understanding of software development lifecycle, quality assurance and Problem Management.
- Advanced technical knowledge in Linux, databases, query-crafting, trace and log analysis, and logistics processes; experience with Java and/or C++ is preferred based on system scope.
- Strong communication and interpersonal skills
Core Competencies
Demonstrates expertise in software implementation, system integration, and technical support, with a strong focus on quality assurance and root-cause analysis. Proficient in collaborating with cross-functional teams and effectively communicating with customers to ensure satisfaction and operational excellence.
Highest-signal resume keywords- Software Implementation
- System Integration
- Technical Support
- Quality Assurance
- Root-Cause Analysis
ATS Optimization Keywords
Hard Skills
- Linux
- Java
- C++
- Database Management
- Query-Crafting
- Trace Analysis
- Log Analysis
- System Configuration
- Incident Resolution
- User Support
Soft Skills
- Strong Communication
- Interpersonal Skills
Industry Keywords
- Software Development Lifecycle
- Problem Management
- Logistics Processes
- Technical Specifications
- Change Management
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