Software Implementation Project Manager

Software Implementation Project Manager

The Software Implementation Project Manager leads complex software implementation projects for healthcare customers, ensuring successful delivery from planning through go-live. This role serves as the primary customer contact, drives cross-functional collaboration, manages project risks, and ensures projects are completed on time and aligned with customer expectations.

What You'll Do as a Software Implementation Project Manager

Lead end-to-end software implementation projects.

Develop project plans, timelines, and resource strategies.

Ensure adherence to defined scope, timelines, and deliverables.

Maintain accurate project documentation, including project plans, call notes, and trip reports.

Serve as the primary point of contact for customers and stakeholders.

Gather customer requirements and translate them into actionable project tasks.

Coordinate activities across implementation, data, software services, and client success teams.

Manage project risks, issues, and escalations.

Oversee testing, training, go-live, and transition to support.

Drive customer satisfaction through proactive communication and execution.

Contribute to process improvements and project management best practices.

Mentor team members and support departmental initiatives.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's degree plus 4 years of relevant experience OR high school diploma/GED plus 12 years of relevant experience in lieu of degree
• 5+ years of customer-facing project management experience, preferably in software implementation or technology services.
• Knowledge of software implementation
• Develop and maintain working knowledge of information technology terminology and troubleshooting
• Experience with industry-standard software-based project management tools
• Ability to manage multiple projects simultaneously.
• Ability to travel between 25-40% annually within the U.S. and Canada.

Preferred:

• 13 years of healthcare industry experience.
• PMP certification.
• Experience with CRM systems.
• Advanced Microsoft Office skills (Excel, PowerPoint, Word).
• Experience in healthcare technology or SaaS implementations.

Other:

• Customer-focused mindset.
• Excellent communication, problem-solving, and decision-making abilities.
• Strong leadership and collaboration skills.
• Ability to influence and communicate across all levels of an organization.
• Strong organizational and prioritization skills.
• Sound business judgment.
• Adaptability, resilience, and a continuous improvement mindset.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is a brief overview of what we offer:

• Market competitive pay
• Extensive paid time off and (9) added holidays
• Excellent healthcare, dental, and vision benefits
• Long/short term disability coverage
• 401(k) with a company match
• Maternity and paternity leave
• Additional add-on benefits/discounts for programs such as pet insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $92,650.00 - $119,900.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.