Graduate software support engineer (internship)

Job Opportunity at 1 Nebula

The main purpose of this position is to support the suite of products and projects in the Nebula group. The responsibility of the Graduate Software Support Engineeris to maintain low issue resolution times and high customer service levels.

What You will do within this role (Your key responsibilities): Manage the L1 Service Desk Queue and be the first line of contact for client support Manage and resolve L1 & L2 Service Desk tickets across multiple projects Assist in prioritization and scheduling of the L2 Defect Backlog Reduce the number of L3 Escalations by effective L1 and L2 triage Perform and oversee documented daily checklists verification Build and maintain the Service Desk knowledge base Enhance Service Desk monitoring by identifying automation opportunities Report on monthly Service Desk operations Communicate re-occurring issues to the relevant product Quality Analyst, working closely with the Dev Ops Team Work a rotational Service Desk Standby schedule for monitoring and escalations Answer and manage all incoming Head Office calls, ensuring calls are accurately screened, transferred, and routed to appropriate departments or individuals while maintaining excellent customer service standards More about You (Our requirements for the role): Driven and passionate about excellent client services Tertiary qualification in IT Strong interpersonal and communication skills Work well in a team-oriented environment Pro‑active with high levels of energy, tenacity and enthusiasm to deliver results Exceptional focus on quality and strong attention to detail Competent in the use of Microsoft Power Point, Project, Word, or Excel Good command of written/verbal business English Our Current Tech Stack: Azure Dev Ops Azure SQL and related cloud-based database and storage Azure Paa S Services C# . NET 8 Angular SQL Snowflake Our Amazing P perks! Enjoy 20 Leave days a year High spec laptops and equipment for you to comfortably work remotely Flexible working hours – we work on a flexible schedule from Monday to Friday where you can make the hours work for you Access to our Well‑being program and Employee support services – work/life balance is of utmost importance for you and your family, so this perk is for them too Grow your skills and learn something new with paid Microsoft courses and certifications Give back by participating in our Culture and Social Responsibility initiatives Hackathons (If you find yourself in office, we’ll provide the pizza!) #J-18808-Ljbffr