Provide support for our Transportation Management System (TMS) by having the ability to understand the different areas of support and provide superior care in all areas. This includes, but is not limited to Carriers, Customers, Uber Freight Operations, Sales, and Infrastructure.
- Technical liaison for end users. Ability to understand issues and translate technical aspects into common end user understandable language.
- Grant appropriate access to requested resources, following prescribed authorization process.
- Provide support after-hours in case of an escalation.
- Prompt, timely, and courteous communication with end users on status updates, issue notifications, etc.
- Understand an issue and assign the appropriate priority based on user impact, financial impact, external vs. internal impact, # of users, and severity.
- Perform trainings to new customers and carriers about the use of TMS.
- Provide support to the sales team to do demos of TMS to potential new customers.
- Create SOPs and training documents.
- Provide guidance for EDI integration for our customers and serve as a link to our EDI technical team
Basic Qualifications
- Advanced Spanish and English written, oral and presentation communication skills
- Bachelor’s Degree
- Knowledge of TMS
- IT Processes
Preferred Qualifications
- Knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
- Basic knowledge on EDI, how it works, documents and codes.
Experience : Required
- 2 year(s): Logistics
- 2 - 3 years: TMS operation
- 2 - 3 years: Customer service experience
Skills : Required
- Utlization of TMS Technology
- Customer Service
- Business Analysis
- Bilingual English/Spanish
Preferred
- Interpersonal Skills
- Account Management
Behaviors : Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Motivations : Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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- Technical liaison for end users. Ability to understand issues and translate technical aspects into common end user understandable language.
- Grant appropriate access to requested resources, following prescribed authorization process.
- Provide support after-hours in case of an escalation.
- Prompt, timely, and courteous communication with end users on status updates, issue notifications, etc.
- Understand an issue and assign the appropriate priority based on user impact, financial impact, external vs. internal impact, # of users, and severity.
- Perform trainings to new customers and carriers about the use of TMS.
- Provide support to the sales team to do demos of TMS to potential new customers.
- Create SOPs and training documents.
- Provide guidance for EDI integration for our customers and serve as a link to our EDI technical team
Basic Qualifications
- Advanced Spanish and English written, oral and presentation communication skills
- Bachelor’s Degree
- Knowledge of TMS
- IT Processes
Preferred Qualifications
- Knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
- Basic knowledge on EDI, how it works, documents and codes.
Experience : Required
- 2 year(s): Logistics
- 2 - 3 years: TMS operation
- 2 - 3 years: Customer service experience
Skills : Required
- Utlization of TMS Technology
- Customer Service
- Business Analysis
- Bilingual English/Spanish
Preferred
- Interpersonal Skills
- Account Management
Behaviors : Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Motivations : Preferred
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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