Solution Engineer – GK8
Requirements
Benefits
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GK8 is seeking a talented Solution Engineer to join our global team, supporting our activities across Asia. You will play a key role in leading pre‑sales engagements and providing expert customer success, while collaborating closely with global teams to deliver secure, customized blockchain solutions.
Responsibilities- Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
- Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
- Provide ongoing support to customers across the region, including troubleshooting, training, and guidance on proper product use to ensure satisfaction and successful product adoption.
- Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
- Provide support to local customers.
- Drive revenue and growth opportunities with existing customers.
Requirements
- At least 5 years of experience as a Pre‑Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation.
- Strong technical skills, including proficiency in operating systems (Linux), networking, system integration, API, software troubleshooting, and problem‑solving methodologies.
- Experience with cloud technologies is an advantage.
- Strong customer service skills with a focus on effective communication and patience in resolving customer concerns.
- Ability to work independently and as part of a global team in a collaborative environment.
- Highly organized, detail‑oriented, and capable of effective time management and task prioritization.
- Experience working with clients in international markets, preferably within Asia.
- Familiarity with blockchain technology or financial markets experience is an advantage.
- Fluency in English is required; additional Asian languages (e.g., Cantonese, Mandarin, Korean, Japanese) are an advantage.
- Willingness to travel within the region as needed.
Benefits
- Competitive base salary and discretionary bonus.
- Competitive paid time off.
- Company‑paid health and protective benefits for employees and their eligible dependents.
- Free virtual coaching sessions through Headspace.
- Opportunities to learn about the Crypto industry.
- Smart, entrepreneurial, and fun colleagues.
Benefits may vary depending on location.
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