Solution Manager

Employment Type

Closing Date

Job Title

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What is the focus of the role?

As a Solution Manager in the Wholesale Mobility Team, you are responsible for developing customer solutions and making decisions by applying your technical knowledge, commercial acumen and understanding of the market. You actively listen to our customer’s concerns and turn our business goals into a reality.

You compel our customers to love our solutions and the overall experience of engaging with Telstra. Utilising your passion for technology and excellent customer engagement skills, you create the ultimate experience and turn our customers into loyal Telstra fans.

Who We Are

Wholesale Mobility is a key growth business within Telstra, providing mobile, messaging, Network API’s and IoT connectivity solutions to some of Australia's leading MVNOs, and technology partners. Leveraging the strength and reach of the Telstra network, we enable our customers to deliver innovative services to millions of end users across Australia. Our team is committed to innovation, customer success, and building the next generation of wholesale connectivity solutions.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

As a Solution Manager working across mobile, messaging, network API’s and IoT you are required to deliver against the following responsibilities:

• Leverage substantial expertise and experience as a subject matter expert to recommend technical solutions in the opportunity lifecycle process and provide advice to internal stakeholders to identify new business opportunities.
• Proactively engage with cross-functional teams in the development of compelling customer proposals, relating to the value proposition for customer offers, while maintaining the protection of Telstra’s commercial interests and ensuring business plans continue to meet company goals.
• Gather relevant sources of information and insights from other key internal stakeholders and provide guidance and consultation regarding development of customer solutions.
• Collaborate with our customers on the planning and implementation of agreed commercial initiatives and solutions.
• Participate in and advise on solution requirements, customer strategies, new product / technology introduction, industry initiatives and regulatory requirements.
• Build and maintain close working relationships with our customers.
• Provide expert guidance on the effective use of technology and solutions in order to achieve business outcomes in alignment with business requirements.

About you

To be successful in the role, you must have:

Essential

• Strong telecommunications experience, with 10+ years in customer-facing, product, technical sales or technical account management roles.
• Strong understanding of mobile networks, telecommunications technologies, industry trends, industry regulations and how solutions support customer outcomes.
• Excellent stakeholder management, customer engagement, influencing and negotiation skills.
• Commercially minded, with the ability to balance technical requirements, customer needs and business priorities.
• Confident working autonomously, making decisions, managing ambiguity and prioritising competing demands.
• Strong communication, problem-solving, collaboration and follow-through.
• Experience launching or supporting new technologies, products or solutions in both technical and customer-facing environments.
• Ability to engage customers and influence internal and external stakeholders.

Highly Desirable

• Exposure to MVNO environments, mobile network technologies, eSIM, IoT and the telecommunications regulatory framework.
• A degree in Telecommunications, Engineering, Technology, or a related discipline.

It’s highly encouraged to include your CV to support your application.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.