Job SummaryAt PwC, the Senior Associate is responsible for managing IT infrastructure and providing technical support for cloud-based Tax applications.
The role includes maintaining servers, network configurations, troubleshooting, mentoring junior staff, and ensuring application reliability.ResponsibilitiesProvide essential technical support for cloud-based Tax applicationsAnalyze complex issues and propose viable solutionsMentor junior team members to enhance their skillsBuild and maintain positive client relationshipsNavigate the complexities of application support in a dynamic settingMaintain the reliability and performance of applicationsCollaborate with cross‐functional teams to address challengesUphold service delivery standardsQualificationsWhat You Must HaveBachelor's Degree3 years of experience in application supportOral and written proficiency in EnglishSkills and Experience (What Sets You Apart)3 years of experience in application supportExperience with Microsoft Azure PaaSSkilled in SQL for issue analysisFamiliarity with Kusto Query Language (KQL)Experience with Microsoft DevOps and CI/CD pipelinesScripting experience in Bash, PowerShell, PythonUnderstanding of ITIL processesExperience with monitoring tools like DataDogAbility to manage competing prioritiesSenior Associate – SQL Database AdministratorRole responsibilities include owning the reliability, performance, security, and availability of enterprise SQL databases and managing complex clusters and modernisation initiatives.ResponsibilitiesOwn reliability, performance, security, and availability of enterprise SQL databasesManage complex multi-node clusters, performance engineering, mission-critical tuning, security enforcement, and DR orchestrationLead high-impact database changes, RCAs, and modernization initiativesDevelop and maintain infrastructure-as-code and provisioning pipelines (Terraform/Ansible)Schedule and validate backups, conduct DR tests, maintain runbooksPlan and apply vendor patches, validate post-upgrade functionalityMonitor performance and capacity, tune queries and indexes, forecast growthConfigure clustering, HA, Always On, log shipping, replication, failover drillsImplement encryption, masking, RBAC, audit user activity, generate compliance reportsDetect and troubleshoot database incidents, document root causesDevelop scripts for automation (Shell, PowerShell, PL/SQL, T-SQL)Provide weekly performance dashboards and recommend optimisationsQualificationsBachelor's Degree in Computer Science, Engineering, or related field4‐7 years of SQL Server administration experienceProficiency with Azure SQL, MySQL, MariaDB, MongoDB, PostgreSQL, PowerShell, AWS RDS, Aurora, Terraform, AnsibleExperience with ITSM processes
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