ABOUT PRGX
Summary:
As an Implementation Engineer at PRGX, you will be responsible for providing high-quality technical support to our clients and assisting with new client onboarding. Your role will involve troubleshooting software issues, documenting solutions, collaborating with team members, and continuously improving our processes. You will also play a key role in ensuring our customers have a seamless experience with our products and a smooth onboarding process.
Responsibilities :
- Documentation: Create and maintain documentation for common issues and their resolutions, contributing to the knowledge base.
- Collaboration: Work closely with other teams, including Engineering, Product Development, and IT to resolve customer issues.
- Process Improvement: Continuously seek ways to improve support processes and tools.
- New Client Onboarding: Assist in the onboarding of new clients, including setting up environments, configuring software according to client specifications, and importing data.
Job Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Minimum 2 years of experience in a technical support role or similar position.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues.
- Excellent written and verbal communication skills.
- Familiarity with customer support tools and platforms.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong customer service orientation with a focus on empathy and patience.
Preferred Qualifications:
- Experience with Relational databases and ability to write SQL queries and stored procedures.
- Knowledge of programming / scripting languages (e.g., Python, C#, Java) for automation.
- Familiarity with unix or windows operating systems is a huge plus.
- Familiarity working and supporting cloud native platforms and technologies
- Experience using monitoring and logging tools is a huge plus (e.g., Grafana, Prometheus).
- Understanding of networking concepts and protocols.
Required Skillset:
- Technical Proficiency: Strong understanding of software systems and troubleshooting techniques.
- Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
- Communication: Excellent written and verbal communication skills to interact with customers and team members.
- Documentation: Ability to create clear and concise documentation for support processes and solutions.
- Collaboration: Capability to work effectively in a team environment and collaborate with cross-functional teams.
- Adaptability: Ability to adapt to changing technologies and customer requirements.
- Analytical Thinking: Ability to analyze data and use insights to improve support processes.
- Onboarding: Ability to assist in the onboarding of new clients, setting up accounts, configuring software, and loading and transforming customer data.
Scope:
- Providing technical support for PRGX products.
- Troubleshooting and resolving customer issues.
- Collaborating with cross-functional teams.
- Contributing to documentation and knowledge base.
- Assisting with new client onboarding.
Tool Types:
- Databases: SQL, Postgres
- Scripting Languages: Java, C#, Python, or JavaScript.
- Platforms: Rancher, Azure
- Monitoring & Logging: Grafana, Prometheus
- Customer Support Tools: Jira, Confluence
WORKING CONDITIONS AND EQUAL EMPLOYMENT
Any physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the described job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.
PRGX does not discriminate against employees or applicants for employment based upon race, color, national origin, genetic information, religious beliefs, gender, age, marital status, disability, veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
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Summary:
As an Implementation Engineer at PRGX, you will be responsible for providing high-quality technical support to our clients and assisting with new client onboarding. Your role will involve troubleshooting software issues, documenting solutions, collaborating with team members, and continuously improving our processes. You will also play a key role in ensuring our customers have a seamless experience with our products and a smooth onboarding process.
Responsibilities :
- Documentation: Create and maintain documentation for common issues and their resolutions, contributing to the knowledge base.
- Collaboration: Work closely with other teams, including Engineering, Product Development, and IT to resolve customer issues.
- Process Improvement: Continuously seek ways to improve support processes and tools.
- New Client Onboarding: Assist in the onboarding of new clients, including setting up environments, configuring software according to client specifications, and importing data.
Job Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Minimum 2 years of experience in a technical support role or similar position.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues.
- Excellent written and verbal communication skills.
- Familiarity with customer support tools and platforms.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong customer service orientation with a focus on empathy and patience.
Preferred Qualifications:
- Experience with Relational databases and ability to write SQL queries and stored procedures.
- Knowledge of programming / scripting languages (e.g., Python, C#, Java) for automation.
- Familiarity with unix or windows operating systems is a huge plus.
- Familiarity working and supporting cloud native platforms and technologies
- Experience using monitoring and logging tools is a huge plus (e.g., Grafana, Prometheus).
- Understanding of networking concepts and protocols.
Required Skillset:
- Technical Proficiency: Strong understanding of software systems and troubleshooting techniques.
- Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
- Communication: Excellent written and verbal communication skills to interact with customers and team members.
- Documentation: Ability to create clear and concise documentation for support processes and solutions.
- Collaboration: Capability to work effectively in a team environment and collaborate with cross-functional teams.
- Adaptability: Ability to adapt to changing technologies and customer requirements.
- Analytical Thinking: Ability to analyze data and use insights to improve support processes.
- Onboarding: Ability to assist in the onboarding of new clients, setting up accounts, configuring software, and loading and transforming customer data.
Scope:
- Providing technical support for PRGX products.
- Troubleshooting and resolving customer issues.
- Collaborating with cross-functional teams.
- Contributing to documentation and knowledge base.
- Assisting with new client onboarding.
Tool Types:
- Databases: SQL, Postgres
- Scripting Languages: Java, C#, Python, or JavaScript.
- Platforms: Rancher, Azure
- Monitoring & Logging: Grafana, Prometheus
- Customer Support Tools: Jira, Confluence
WORKING CONDITIONS AND EQUAL EMPLOYMENT
Any physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the described job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.
PRGX does not discriminate against employees or applicants for employment based upon race, color, national origin, genetic information, religious beliefs, gender, age, marital status, disability, veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
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