Customer Support Engineer
To strengthen its technical team, Cosmic Group is hiring a Customer Support Engineer to join a dynamic, customer‑focused environment. The candidate will be responsible for installing, maintaining, and servicing systems at customer sites, training users, and supporting internal validation and repair activities.
Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.
Responsibilities
Performs on‑site installation of new systems at the customer’s location
Performs periodic maintenance on internal systems and customer systems at their locations
Provides support (both at Cosmic and on‑site) for installed systems
Processes incoming returns from customers
Updates company databases with technical findings from the work performed
Reports customer feedback and new requests to the Customer Support Manager
Provides internal support to the Bring‑up and Failure Analysis team for validation/repair of ATE components and interface board components
Conducts training for customers at our headquarters or at their facilities
Requirements
High school diploma in electronics or related field
Experience, even minimal, in electronic systems assembly and repair
Knowledge of written and spoken English (minimum level B1)
Willingness to travel an average of 25%–30% of the days in the year
The position includes an annual gross salary of 26-30k €.
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or continue with email
To strengthen its technical team, Cosmic Group is hiring a Customer Support Engineer to join a dynamic, customer‑focused environment. The candidate will be responsible for installing, maintaining, and servicing systems at customer sites, training users, and supporting internal validation and repair activities.
Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.
Responsibilities
Performs on‑site installation of new systems at the customer’s location
Performs periodic maintenance on internal systems and customer systems at their locations
Provides support (both at Cosmic and on‑site) for installed systems
Processes incoming returns from customers
Updates company databases with technical findings from the work performed
Reports customer feedback and new requests to the Customer Support Manager
Provides internal support to the Bring‑up and Failure Analysis team for validation/repair of ATE components and interface board components
Conducts training for customers at our headquarters or at their facilities
Requirements
High school diploma in electronics or related field
Experience, even minimal, in electronic systems assembly and repair
Knowledge of written and spoken English (minimum level B1)
Willingness to travel an average of 25%–30% of the days in the year
The position includes an annual gross salary of 26-30k €.
#J-18808-Ljbffr
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