Support developer

Digibee (home office, Brasil) Seguir Publicado 2 horas atrás

Full-time Customer Support Continuous Improvement SQL Assertiveness NoSQL

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Solid knowledge in programming logic and mastery of integration patterns;
Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;
Knowledge of HTTP/HTTPS protocol, security and use of certificates;
Basic networking knowledge, with the ability to analyze and diagnose day-to-day network problems;
Notion of messaging systems (e.g., RabbitMQ, Kafka), including concepts such as queues, topics, producers, and consumers;
Ability to act in critical incidents with agility and assertiveness in communicating with other teams;
Investigative profile;
Problem-solving skills, good written and verbal communication;
Fluency in English;
Intermediate Spanish.

Support customers in the development and use of the Digibee Platform.
Contribute to improve customer support by promptly responding to clients requests and dealing with complaints
Troubleshoot technical issues diagnosing and repairing faults.
Conduct customers to get to the root of their problem quickly.
Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.
Manage multiple cases at one time and deal with other internal teams in search of a solution to the problem
Execution of the processes in order to maintain the Customer Support Service at high quality levels;
Contribute to the continuous improvement of internal processes, driving efficiency and agility through the adoption of AI-powered solutions and automation of relevant support activities.

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