Responsibilities:
• Lead and develop managers and teams, providing direction, coaching, and
performance management.
• Establish and drive KPIs to achieve operational and business objectives.
• Build leadership capability through succession planning and talent development
initiatives.
• Oversee function-wide operations, including process improvements, transformation
initiatives, risk management, metrics, and escalations.
• Own senior client relationships; align with stakeholders; provide strategic insights;
ensure service excellence and business impact.
Qualifications:
• Bachelor’s degree required, or a high school diploma with 5+ years of professional
experience.
• 8-12+ years of experience in operations, customer support, or related fields, including
senior leadership experience.
• At least 2 years in a Senior Manager role.
• Strong experience in account management or as a Client Services Manager
• Experience with US RPO, volume hiring, CRM/ATS platforms, and scaling teams or
processes in startup environments.
• Strong English communication skills with a neutral accent; able to personally handle
senior-level account escalations.
• Proven ability to resolve high-stakes client issues and develop strong communication
capabilities within leadership teams.
• Deep expertise in process improvement and operational transformation.
• Proven experience establishing or scaling new accounts, campaigns, or operational
processes from the ground up, including leading business implementation projects.
Work Set-up: Monday – Friday | Night Shift (DST Dependent)
Benefits:
• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential
or continue with email
• Lead and develop managers and teams, providing direction, coaching, and
performance management.
• Establish and drive KPIs to achieve operational and business objectives.
• Build leadership capability through succession planning and talent development
initiatives.
• Oversee function-wide operations, including process improvements, transformation
initiatives, risk management, metrics, and escalations.
• Own senior client relationships; align with stakeholders; provide strategic insights;
ensure service excellence and business impact.
Qualifications:
• Bachelor’s degree required, or a high school diploma with 5+ years of professional
experience.
• 8-12+ years of experience in operations, customer support, or related fields, including
senior leadership experience.
• At least 2 years in a Senior Manager role.
• Strong experience in account management or as a Client Services Manager
• Experience with US RPO, volume hiring, CRM/ATS platforms, and scaling teams or
processes in startup environments.
• Strong English communication skills with a neutral accent; able to personally handle
senior-level account escalations.
• Proven ability to resolve high-stakes client issues and develop strong communication
capabilities within leadership teams.
• Deep expertise in process improvement and operational transformation.
• Proven experience establishing or scaling new accounts, campaigns, or operational
processes from the ground up, including leading business implementation projects.
Work Set-up: Monday – Friday | Night Shift (DST Dependent)
Benefits:
• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential
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