Benefits
Competitive salary
5 days work
Stable & renewable contract
Job Description
Handling phone calls, emails, and walk-in enquiries from the public, providing clear step‑by‑step guidance on system usage, processes, and procedures
Delivering timely first‑level troubleshooting and resolution for public users encountering issues related to system access, navigation, and functionality
Supporting internal staff with system‑related queries, troubleshooting, and access management to maintain operational efficiency
Recording all support requests in the helpdesk ticketing system, prioritising issues based on urgency, and monitoring resolution progress to ensure timely follow‑up and case closure
Perform other IT‑related duties as instructed
Requirement Details
F.5 graduated with 5 subjects passed in HKCEE / HKDSE
At least 2 years post‑qualification information technology experience
At least 1 year experience of support in PC hardware, Microsoft Windows and Office
At least 1 year experience of Helpdesk Call Handling
Have good communication skills
If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to
#J-18808-Ljbffr
or continue with email
Competitive salary
5 days work
Stable & renewable contract
Job Description
Handling phone calls, emails, and walk-in enquiries from the public, providing clear step‑by‑step guidance on system usage, processes, and procedures
Delivering timely first‑level troubleshooting and resolution for public users encountering issues related to system access, navigation, and functionality
Supporting internal staff with system‑related queries, troubleshooting, and access management to maintain operational efficiency
Recording all support requests in the helpdesk ticketing system, prioritising issues based on urgency, and monitoring resolution progress to ensure timely follow‑up and case closure
Perform other IT‑related duties as instructed
Requirement Details
F.5 graduated with 5 subjects passed in HKCEE / HKDSE
At least 2 years post‑qualification information technology experience
At least 1 year experience of support in PC hardware, Microsoft Windows and Office
At least 1 year experience of Helpdesk Call Handling
Have good communication skills
If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to
#J-18808-Ljbffr
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