Required Travel: No Travel
Managerial: No
Location: Mexico-Guadalajara (AM)
In one sentence
Responsible for providing best-in-class technical support to a global customer base. Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction. Good in scripting and automation.
What will your job look like?
Support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scripts
Work closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issues
Deploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3rd party vendors
Support production systems for critical customers 24/7 in weekly shifts (on-call duty)
Do automation of test scripts and assist in validating of scenarios
Investigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions.
Part of a talented team, working on challenging projects
Opportunity to learn the Telco industry's most recent trends
Develop non-standard solutions for continuously evolving environments and standards
Opportunity for personal growth
All you need is...
Bachelor's degree in Science/IT/Computing or equivalent
Awareness of programming concepts and ability to write software code in at least one programming language.
Must Have
Bachelor's degree in Computer Science or related field
8+ years' experience as a Network engineer.
6+ years' experience with Python or Bash scripting.
6+ years' experience Linux System troubleshooting.
Deep understanding of Network concepts
Understanding of network protocols
Analytical thinking
Nice to have / Preferred experience
SS7, Diameter and server.
Network Troubleshooting.
Experience on Intelligent Routing Controller, Load balancer
Customer-facing experience
Generative AI
SLEE technology knowledge
Application Server maintenance and troubleshooting experience
Why you will love this job:
Go beyond day‐to‐day network support by taking an active role, sharing your expertise.
Collaborate across functions and geographies, building strong, trusted relationships with customers.
Be part of a culture that values respectful collaboration, professionalism, confidence, and curiosity.
Take pride in delivering excellence —both in solving complex technical challenges and in how we support one another every day.
We provide stellar benefits from health to dental to vacations without limits and parental leave!
Equal Opportunity Statement
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.
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