Required Travel: No TravelManagerial: NoLocation: Mexico-Guadalajara (AM)In one sentenceResponsible for providing best-in-class technical support to a global customer base.
Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
Good in scripting and automation.What will your job look like?
Support customer functional and non-functional testing activities, providing technical expertise on Amdocs products and telco standards (LTE, 3G, SS7, Diameter), customizing emulators flows/scriptsWork closely with off-shore and on-shore Amdocs teams while troubleshooting and investigating issuesDeploy and integrate Amdocs solutions into the customer telecom network, working directly with customers and 3rd party vendorsSupport production systems for critical customers 24/7 in weekly shifts (on-call duty)Do automation of test scripts and assist in validating of scenariosInvestigate issues by reviewing/debugging solutions, provide workarounds, and review changes for operability to maintain existing software solutions.Part of a talented team, working on challenging projectsOpportunity to learn the Telco industry's most recent trendsDevelop non-standard solutions for continuously evolving environments and standardsOpportunity for personal growthAll you need is..
.Bachelor's degree in Science/IT/Computing or equivalentAwareness of programming concepts and ability to write software code in at least one programming language.Must HaveBachelor's degree in Computer Science or related field8+ years' experience as a Network engineer.6+ years' experience with Python or Bash scripting.6+ years' experience Linux System troubleshooting.Deep understanding of Network conceptsUnderstanding of network protocolsAnalytical thinkingNice to have / Preferred experienceSS7, Diameter and server.Network Troubleshooting.Experience on Intelligent Routing Controller, Load balancerCustomer-facing experienceGenerative AISLEE technology knowledgeApplication Server maintenance and troubleshooting experienceWhy you will love this job:Go beyond day‐to‐day network support by taking an active role, sharing your expertise.Collaborate across functions and geographies, building strong, trusted relationships with customers.Be part of a culture that values respectful collaboration, professionalism, confidence, and curiosity.Take pride in delivering excellence —both in solving complex technical challenges and in how we support one another every day.We provide stellar benefits from health to dental to vacations without limits and parental leave!
Equal Opportunity StatementAmdocs is an equal opportunity employer.
We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.
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