Position Overview : Primary Responsibilities :- Manage help desk software or ticket system- Troubleshooting and managing simple software issues using knowledge base articles and FAQs- Provide help regarding the company product or services- Stay up-to-date with updates, and changes within the company- Research questions on available resources (FAQ manual)- Delegate difficult problems to the second level support- Build Customer eComm Dashboards using Looker Software- Recommend the best visualizations for merchants to utilize- Manage assigned tasks in project management platform Qualifications :- Outstanding verbal and written communication in business terms with external customers- Capability to maintain the highest confidentiality around company proprietary information- Enjoyment of working with and communicating with people and solving problems- Ability to multi-task and prioritize while remaining calm and pleasant- Solid problem-solving skills- Strong organizational skills- Experience in SQL required- Experience with Hubspot a plus- Experience with Asana, Looker or Tableau are a plus- SaaS/Software Support experience is a plus- Experience with databases or data modeling a plus
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