Elevate customer solutions with Google Cloud as a Customer Solutions Developer II. Your role involves software development and advanced troubleshooting with critical clients and cloud technologies.
In this pivotal position, you will work closely with customers on troubleshooting and ensuring product readiness. Your responsibilities include diagnosing technical issues, managing escalations, and advocating for user needs with product teams. Fluency in Mandarin further enhances your capability to support a diverse client base effectively. Your contributions will be essential in maximizing satisfaction and long-term customer success.
Key Responsibilities:
• Collaborate with customers to resolve production deployment issues
• Triage technical escalations including outages and concerns
• Troubleshoot issues to establish root causes for customer challenges
• Act as a subject matter expert for internal software, sales, and customer teams
• Participate in a global team providing 24x7 support
Requirements:
• Bachelor’s degree in Science, Technology, or Engineering
• 6+ years of experience in technical support or software development
• Proficient in programming languages like C++, Python, or Go
• Understanding of cloud infrastructure and networking principles
• Fluent in Mandarin for effective client communication
Join Google Cloud in transforming customer experience through technical solutions and exceptional support.
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In this pivotal position, you will work closely with customers on troubleshooting and ensuring product readiness. Your responsibilities include diagnosing technical issues, managing escalations, and advocating for user needs with product teams. Fluency in Mandarin further enhances your capability to support a diverse client base effectively. Your contributions will be essential in maximizing satisfaction and long-term customer success.
Key Responsibilities:
• Collaborate with customers to resolve production deployment issues
• Triage technical escalations including outages and concerns
• Troubleshoot issues to establish root causes for customer challenges
• Act as a subject matter expert for internal software, sales, and customer teams
• Participate in a global team providing 24x7 support
Requirements:
• Bachelor’s degree in Science, Technology, or Engineering
• 6+ years of experience in technical support or software development
• Proficient in programming languages like C++, Python, or Go
• Understanding of cloud infrastructure and networking principles
• Fluent in Mandarin for effective client communication
Join Google Cloud in transforming customer experience through technical solutions and exceptional support.
#J-18808-Ljbffr
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