Principal Technical Program Manager, Continuous Improvement Global Data Center Operations , Central Operations
Sr. Technical Program Manager, Continuous Improvement
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud powering hundreds of thousands of businesses in hundreds of countries around the world. As part of the AWS Infrastructure organization focused on building the foundation for the world's innovation, Data Center Community (DCC) includes design, engineering, building capacity, 24/7 operations, automation, energy and sustainability investments.
Global Data Center Operations (GDCO) is seeking a Sr. Technical Program Manager, Continuous Improvement to lead enterprise-wide process optimization across data center operations. In this role, you will apply advanced statistical methods, Lean and Six Sigma methodologies, and AI-driven analytics to eliminate waste, reduce variability, and accelerate capacity delivery at global scale.
You will serve as the single point of contact (SPOC) for process optimization across DCO translating operational data into executive-ready insights that directly influence VP and SVP-level decisions on resource allocation, tool investment, organizational design, and capacity trade-offs. You will also design and scale a continuous improvement education program for ~100 Cluster Operations Leads building a distributed network of process-literate leaders who can identify and execute improvement opportunities within their clusters without central dependency.
This role is based in Seattle, WA and requires up to 50% travel to MLZ Data Centers nationwide.
Key Job Responsibilities
- Statistical Process Control & Advanced Analytics
- Process Optimization & Waste Elimination
- VP/SVP-Level Influence & Strategic Advisory
- Lean & Six Sigma Education at Scale
- Work Complexity Reduction
- Global Process Standardization
- Capacity Delivery Velocity
- Continuous Improvement Governance & Operating Model
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