Technical Program Manager for Digital Experience Layer Refresh IRC298640

ID: IRC

• 
  
• Function: Engineering
  
• Experience: 10-15 years
  
• Location: Mexico - Guadalajara
  
• Skills: Agile Coach, Mobile (Android/iOS), Program Management, Project Management, Retail & eCommerce
  

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• 10+ years of technology program/project management experience in a large-scale matrix organization, managing schedule, budget, scope, overseeing multiple project managers and vendors.
  
• 8+ years of program/project management experience with Agile (SCRUM) methodologies, continuous integration and delivery, and agile delivery tools.
  
• Experience in the Retail domain, specifically with Ecommerce website and mobile app systems.
  
• Proven experience as a Project, Program or Application Delivery Manager leading enhancements, migrations, or integrations, with knowledge of application development tools and techniques.
  
• Excellent communication skills with the ability to influence and lead across all organization levels.
  
• Lead sophisticated, large-scale cross-team initiatives, collaborating with engineering managers and engineers to estimate work, define achievements, manage resources, track progress, resolve dependencies, evaluate risks, and communicate status to upper management.
  
• Proactively remove obstacles to drive momentum and progress, identify communication gaps, handle partner concerns, and support teams balancing challenging priorities.
  
• Understand technical implementation at the architecture level, ask clarifying questions, and push the team for high effectiveness; develop broad domain and technical knowledge.
  
• Help with cross-functional planning and business planning, leading conversations to develop concepts for critical initiatives and translating them into detailed program/project plans, including roadmaps, resource planning, and hiring goals.
  
• Identify and implement continuous improvements to the engineering organization and program management processes; share frameworks, tools, and methodologies that can be embraced throughout the organization to improve product development and delivery.
  
• Solid experience leading and managing technical teams.
  
• Knowledge of agile methodology and frameworks like Scrum, Kanban, XP.
  
• Skills to coach teams on effective agile Scrum practices.
  
• Expertise in estimation and planning.
  
• Understanding of iterative and incremental development fundamentals.
  
• Knowledge of other methodologies beyond Agile-Scrum for broader guidance.
  
• Basic knowledge of software development processes and procedures.
  
• Commitment to deliver products on time.
  
• Awareness of the value of metrics and incremental delivery.
  
• Knowledge of tasks, backlog tracking, burndown metrics, velocity, user stories, etc.
  
• Ability to provide technical guidance to the team.
  

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• Experience in Retail domain, specifically in Ecommerce website and mobile app systems.
  
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related quantitative subject, or equivalent practical experience.
  
• Minimum 6+ years of proven experience as a Program Manager (Tech) or Technical Program Manager or Engineering Manager in a software or systems development environment.
  
• Excellent written and verbal communication skills and exceptional emotional intelligence.
  
• Ability to influence and empower across a broad variety of job functions through strong relationships.
  
• Strong organizational skills to manage multiple, challenging priorities simultaneously.
  
• Strong technical, analytical and quantitative skills with data-driven decisions.
  
• Strong technical experience in large distributed systems and knowledge of microservice delivery.
  
• Solid technical proficiency and ability to comprehend designs, challenges, and risks; collaborate closely with engineers.
  
• Familiarity with engineering metrics like code coverage, service reliability, service efficiency, capacity management.
  
• Help teammates clarify goals and actions.
  
• Facilitate team creativity and improve development efficiency.
  
• Work closely with Product Managers, Product Owners, Business Analysts, Data Architects.
  
• Act as a technical leader of the team.
  
• Perform and review detailed design of functionality for each sprint.
  
• Allocate resources for sprints.
  
• Manage the scrum process and coordinate Agile teams.
  
• Remove impediments for the scrum team.
  
• Arrange daily stand‑ups, facilitate meetings, schedule demos, and decision‑making processes to ensure inspection and adaptation.
  
• Help product owners maintain clean product backlogs and readiness for sprint.
  
• Act as safeguard for the team, shielding from distractions.
  
• Resolve conflicts, focusing on scrum values of openness, honesty and respect.
  
• Reinforce communication within the team.
  
• Forecast deliverables possible in an iteration based on evidence.
  
• Coach Agile practices; mentor individuals and interactions over processes and tools.
  
• Help manage cross‑scrum team communications.
  

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• Exciting Projects: opportunity to work on market‑defining products using the latest technologies.
  
• Collaborative Environment: expand your skills by collaborating with a diverse team in an open, laid‑back environment — or even abroad in one of our global centers.
  
• Work‑Life Balance: flexible work schedules and support for professional and personal ambitions.
  
• Professional Development: English classes, professional certifications, and technical and soft skill training; opportunities to travel internationally. xqbhyrx
  
• Excellent Benefits: competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
  

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