Senior Technical Program Manager, Identity & Subscription, Music Growth and Marketing

Amazon Music (Culver City CA, USA) Follow 7 hours ago

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Description

We're looking for a Senior Technical Program Manager (TPM) to lead high-visibility subscription and identity initiatives that span multiple organizations across Amazon Music and partner teams. This person will own some of our most strategically important programs across the full breadth of identity and subscription: customer identity and account architecture, subscription growth, billing, retention, and monetization, including initiatives that lean into compliance. You'll operate at the intersection of deeply technical systems, business strategy, and executive-level decision-making, coordinating engineering, product, marketing, legal, and business stakeholders across org boundaries to deliver at scale. Programs range from net-new identity and subscription capabilities, to growth and monetization initiatives, to compliance-driven efforts, and you'll be trusted to drive whichever matters most to the business. This is a role for someone who thrives in ambiguity, moves fluidly between technical depth and executive strategy, and can align dozens of stakeholders across different leadership chains toward a shared outcome that affects millions of customers.

Key job responsibilities

Lead cross-org programs across the full breadth of identity and subscription, from customer identity and account architecture to subscription growth, billing, retention, and monetization, owning delivery from strategy through launch.
Drive high-visibility initiatives with regular exposure to senior leadership; author and present program strategy, status, and risk and mitigation narratives to executives.
Define and manage program roadmaps, translating business goals into clear technical milestones, dependencies, and delivery plans.
Align product, marketing, and business organizations on shared outcomes and customer experience, ensuring identity and subscription experiences work end-to-end across the funnel (sign-up, billing, renewal, cancellation, and account management).
Coordinate across organizational boundaries, aligning engineering, product, marketing, legal, and business stakeholders who report through different leadership chains.
Identify and unblock risks proactively, anticipating dependencies, escalating decisively, and keeping programs on track against their timelines.
Establish mechanisms (operating cadences, status and risk tracking, decision and escalation frameworks) that scale across teams and make delivery predictable and transparent.
Lead compliance and regulatory initiatives, translating requirements into technical milestones and partnering with Legal and Privacy, as part of the broader identity and subscription portfolio.
Partner with engineering leaders on technical trade-offs, architecture, and feasibility for identity, subscription, and billing systems.

About The Team

You'll join the Subscription & Identity organization within Marketing and Growth Technology at Amazon Music. Our teams build the systems behind how customers discover, sign up for, and stay subscribed to Amazon Music, along with the identity and account foundations those experiences depend on. We sit at the center of the business, partnering closely with product, marketing, engineering, and business teams across Amazon Music and the broader company. The work spans the full customer journey, from how someone first creates an account and starts a subscription, to how they're billed, retained, and managed over time. Because our systems touch millions of customers and connect so many organizations, the programs we run are highly visible and directly tied to the growth of the business. Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

Basic Qualifications

5+ years of technical product or program management experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience building and evaluating system-level technical design
Experience developing and executing/delivering product and technical roadmaps
Experience communicating effectively with senior leadership

Preferred Qualifications

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
Experience delivering subscription growth, retention, or monetization initiatives.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Amazon.com Services LLC

Job ID: A10486175

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