Technical Program Manager

Technical Program Manager

Location: Malvern, PA / Hybrid

This role serves as the Technical Program Manager responsible for driving the enterprise-wide implementation of Medallia DXA (Digital Experience Analytics) and the concurrent retirement of the legacy Tealeaf platform. The position combines solutions architecture with program delivery the TPM provides hands-on technical guidance to application teams on how to implement DXA, makes architecture decisions on integration patterns, creates technical documentation, and drives cross-functional coordination across 50 application teams. This is not a project coordinator role; it requires deep understanding of web instrumentation, session replay architecture, CDN routing, privacy masking, and mobile SDK patterns to advise engineering teams and make implementation decisions.

Solutions Architecture & Technical Guidance

• Serve as the technical authority on Medallia DXA implementation patterns across web and mobile platforms
• Meet with application engineering teams to advise on integration approach, troubleshoot implementation issues, and make architecture decisions
• Design and document the end-to-end DXA architecture: collection script deployment, data flow, session capture, CDN routing through Akamai
• Make technical decisions on implementation strategies: self-hosted vs. CDN-hosted collection scripts, masking granularity, SPA instrumentation patterns
• Create architecture documentation covering integration patterns, data flows, and technical requirements
• Evaluate and recommend masking strategies for different application types (public-facing, internal crew tools, secure site, mobile)
• Define collection script update policies and self-hosted deployment patterns
• Assess data capture capabilities and gaps (session replay vs. structured data export, form field capture, behavioral analytics)
• Drive enterprise-wide adoption of Medallia DXA across different lines of business
• Manage application onboarding pipeline: intake tickets, whitelisting, validation, and production promotion
• Guide teams through technical implementation: WebSDK integration, Adobe Launch tag deployment, masking configuration, and session capture validation
• Own developer-facing documentation: implementation guides, masking guides, developer setup docs
• Serve as primary technical liaison with Medallia engineering and solutions teams
• Drive resolution on technical issues: PII access controls, data residency, API limitations, SDK defects
• Manage vendor accountability for SLAs, incident response, and platform reliability
• Coordinate Third-Party Risk Management (TPRM) and Data Privacy Impact Assessments (DPIA)
• Assess and challenge Medallia architecture recommendations when they conflict with Vanguard security posture

Stakeholder Management

• Release management
• Maintain governance documentation: ITDI reviews, DPIA, architecture approvals
• Produce technical status updates and architecture decision records for stakeholders

Required Qualifications

• 5 years of Technical Program Management with hands-on solutions architecture responsibilities
• Deep understanding of web technologies: JavaScript instrumentation, browser APIs, DOM manipulation, tag management systems
• Experience with session replay or digital experience analytics platforms (implementation, not just usage)
• Ability to create architecture documentation and make implementation decisions for enterprise-scale deployments
• Experience managing enterprise platform migrations including gap analysis, parallel-run strategies, and cutover planning
• Strong understanding of CDN architecture, web application delivery (Akamai or equivalent)
• Experience guiding engineering teams on integration patterns and troubleshooting implementation issues
• Proven ability to manage vendor relationships at a technical level challenging architecture recommendations, identifying capability gaps
• Excellent communication across technical and non-technical audiences
• Experience with Jira, Confluence, and Agile delivery frameworks
• Financial services or similarly regulated industry experience preferred

Preferred Qualifications

• Direct experience with Medallia DXA or Tealeaf (Acoustic) platform administration and implementation
• Experience with Adobe Launch / Adobe Analytics ecosystem and tag management
• Mobile SDK implementation knowledge (iOS, Android, Flutter, React Native)
• Understanding of PII masking strategies, privacy-by-design patterns, and data classification
• Familiarity with TPRM, DPIA, and governance processes in regulated environments
• PMP, PgMP, or SAFe certification