Lead Principal Technical Program Manager

Oracle Cloud Infrastructure (OCI) is continuing its rapid expansion across parts of North America, delivering next-generation cloud infrastructure to support enterprise and AI-driven workloads. As our cloud footprint continues to grow, we are seeking an accomplished Lead Principal Technical Program Manager to drive complex Cloud Hardware Support (CHS) and Server Operations programs across parts of North America.

This Lead Principal TPM will provide strategic and operational program leadership for a rapidly growing regional organization, with responsibility spanning Build & Deployment, production readiness, hardware lifecycle management, break-fix support, and automation across Oracle's cloud infrastructure.

The successful candidate will establish scalable program mechanisms that enable rapid regional expansion while maintaining operational excellence, customer service, workforce effectiveness, and technical rigor. This leader will partner across engineering and operations teams, standardize execution across multiple sites, and drive continuous improvement through automation, AI, process engineering, and data-driven program management.

This is a unique opportunity to shape the future of Oracle's cloud operations across one of its fastest-growing regions while improving the systems, tools, and operating rhythms that support reliable cloud infrastructure at scale.

Key Responsibilities

We are seeking a dynamic and technically strong program leader with a proven track record of driving large-scale infrastructure, cloud operations, and automation programs through periods of rapid growth and transformation. This leader will be responsible for scaling Cloud Hardware Support and Server Operations execution across parts of North America while ensuring the organization remains operationally efficient, customer-focused, and ready to support Oracle's continued cloud expansion.

Additional responsibilities include:

• Provide program leadership for Cloud Hardware Support and Server Operations initiatives across parts of North America, including Build & Deployment, production readiness, hardware lifecycle management, break-fix operations, and operational automation.
• Develop and execute scalable program frameworks capable of supporting continued hyperscale growth across multiple sites and cross-functional teams.
• Lead complex, geographically distributed programs that improve operational performance, safety, security, availability, and service quality across Oracle's cloud infrastructure.
• Drive operational excellence by standardizing deployment methodologies, improving service delivery, strengthening program governance, and implementing best practices across regional operations.
• Champion the use of AI, automation, scripting, process engineering, and data-driven decision making to improve productivity, increase operational efficiency, and reduce the dependency between infrastructure growth and manual effort.
• Partner closely with Engineering, Networking, Software Development, Product, Supply Chain, Data Center Engineering, and other cross-functional organizations to ensure successful delivery of new cloud regions and ongoing operational excellence.
• Ensure customer commitments and operational service levels are consistently achieved while proactively managing program risk, dependencies, and execution gaps.

Preferred Skills and Experience

• Senior technical program management experience within hyperscale cloud infrastructure, cloud operations, hardware support, data center operations, software development, or infrastructure engineering.
• Proven experience driving large, geographically distributed programs across multiple teams, sites, and operational functions.
• Demonstrated success scaling operational systems, program mechanisms, and execution models within rapidly growing cloud or technology organizations.
• Strong understanding of hyperscale data center operations, distributed systems, infrastructure deployment, hardware lifecycle management, networking, storage, compute, and operational support.
• Proven track record of driving operational transformation through AI, automation, intelligent tooling, scripting, process engineering, and scalable program models.
• Experience leveraging emerging AI capabilities, operational analytics, Jira, Confluence, and related program tooling to improve workforce productivity, operational performance, and service quality.
• Exceptional strategic thinking, technical judgment, program execution, and written and verbal communication.
• Strong executive presence with the ability to present complex information clearly and influence senior stakeholders across engineering, infrastructure, product, and business organizations.
• Experience partnering with engineering and operations teams in collaborative, agile environments while driving clarity, ownership, and measurable outcomes.

Leadership Competencies

• Performance, drive, and execution—Holds self and others accountable for delivering shareholder value. Creates and instills a performance driven, results-orientation culture based on data and facts. Takes full accountability for the achievement of organizational results. Delivers audience-appropriate messages about financial performance and future expectations.

• Collaboration—Fosters collaboration between business leaders. Facilitates consensus among diverse stakeholders with opposing viewpoints on critical issues. Drives a diverse and inclusive culture throughout the organization. Instills a sense of common purpose, joint mission, and mutual responsibility to create and support business outcomes. Aligns strategic priorities of own area with the direction and priorities of the broader organization.

• Communicating for impact—Ensures clarity around organization's strategic intent and business objectives. Champions strategic initiatives in ways that generate organization-wide understanding and support. Builds confidence and inspires support through a convincing presentation style.

• Inspirational leadership—Establishes and models authentic leadership across internal and external boundaries. Builds internal and external reputation as a strategic business leader. Inspires and empowers others toward achievement of goals and strategies. Employs and develops the right talent at every level.

• Competitive edge—Predicts changes in customer expectations; takes advantage of opportunities to shape and re-shape market propositions. Builds long-term business value. Creates a culture of innovation and encourages entrepreneurship. Strategically develops a range of options/paths to achieve business objectives within a changing environment.

• Change agility—Initiates strategic change initiatives in anticipation of a changing external environment. Champions organizational change initiatives in a way that helps people understand, appreciate, and support them. Guides the organization to remain flexible in a changing, competitive environment. Fosters creativity, measured risk-taking actions, and entrepreneurial thinking in others

• Mastering complexity—Makes decisions about the long-term strategy to sustainably grow the business. Creates an environment that shapes and supports cross-functional analysis of problems and decision-making. Actively supports the resolution of ambiguous, complex problems that cross organizational boundaries. Creates an environment of personal accountability and ownership for problem-solving.
  

Education

A Bachelors’ degree is preferred. An advanced degree is a plus.

Career Level - IC5

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